Western Cape: ECommerce Order Fulfillment Supervisor – eCommerce posted by Brights Hardware

About the Role

As an ECommerce Order Fulfillment Supervisor, you will oversee the daily execution of online order processing, picking, packing, and dispatch across Brights digital sales channels, ensuring a seamless and reliable online shopping experience for our customers.

Key Responsibilities

• Order Fulfillment Operations: Supervise daily e-commerce order fulfillment operations including order processing, picking, packing and dispatch.
• Ensure all orders from the Brights online store and marketplaces are fulfilled accurately and within defined service level timelines.
• Monitor order queues and prioritize urgent or same-day dispatch orders.
• Ensure correct packaging, labelling, and documentation for all outgoing orders.

• Platform & Systems Management: Monitor and manage incoming orders through the Brights e-commerce platform built on Magento.
• Oversee order processing and fulfillment for marketplace orders, including those received via Amazon.
• Ensure accurate order status updates and tracking information are captured in the system.
• Work closely with IT and the E-Commerce team to escalate and resolve platform or integration issues.

• Team Supervision: Supervise and coordinate the daily activities of the e-commerce fulfillment team.
• Allocate picking and packing tasks to team members based on order volume and operational priorities.
• Monitor productivity, accuracy, and adherence to fulfillment procedures.
• Provide coaching, training and performance feedback to team members.

• Inventory & Order Accuracy: Ensure correct product picking and prevent fulfillment errors.
• Conduct regular stock checks for e-commerce inventory locations.
• Ensure proper handling of damaged, missing, or incorrect items.

• Logistics & Dispatch Coordination: Coordinate with courier and delivery partners to ensure timely order collection and dispatch.
• Ensure all shipments meet courier packaging and documentation requirements.
• Monitor delivery timelines and escalate delays or service failures.

• Returns & Customer Resolution: Manage e-commerce returns, exchanges, and order discrepancies.
• Work closely with the Customer Service team to resolve customer order queries.

Requirements

• Matric or Equivalent
• 4-5 years Retail Experience
• Ecommerce, Customer Service or Sales Experience
• Retail Management, Customer Service, Project Management, Sales Management, Logistics training
• Brights Product knowledge
• Customer Service Excellence/NPS/Flexible Payments/Loyalty/Etiquette
• eCommerce & Marketplace platforms
• Working knowledge of Magento or similar e-commerce platforms
• Experience in managing ecommerce marketplace fulfilment such as Amazon
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Computer Literacy
• K8 System Knowledge

Qualifications

None mentioned.

Salary & Benefits

Salary information not provided.