Western Cape: Food and Beverage Manager posted by Dream Resorts

About the Role

As the Food and Beverage Manager at Dream Resorts, you will be responsible for managing and overseeing all aspects of our food and beverage operations. This is a key role that requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Menu Planning and Development: Collaborate with our talented chefs and culinary team to create menus that appeal to our customers, align with our establishment’s concept, meet budgetary requirements, and comply with food safety regulations.
• Purchasing and Inventory Management: Source and purchase high-quality food, beverages, and supplies, negotiate with vendors, manage inventory levels, and ensure cost-effective purchasing practises while maintaining our high standards of quality.
• Team Management: Recruit, train, schedule, lead, and motivate our exceptional food and beverage service team members, including waiters, bartenders, kitchen teams, and other personnel, to provide excellent customer service.
• Customer Service: Ensure our guests receive top-notch service by actively interacting with them, addressing feedback and complaints, and resolving any issues that may arise during service.
• Quality Control and Compliance: Monitor food preparation, presentation, and service to ensure consistency and compliance with health, safety, and sanitation regulations.
• Financial Management: Develop and manage budgets, analyse financial reports, track expenses, and implement cost-control measures to maximise profitability and achieve financial targets.
• Event Planning and Catering: Coordinate and oversee food and beverage services for events, conferences, weddings, and other special occasions, ensuring that client expectations are met and that events run smoothly.
• Marketing and Promotions: Collaborate with our Resort Custodian, marketing and sales team to develop strategies to promote our food and beverage offerings, drive sales, attract customers, and enhance the overall dining experience.
• Vendor and Supplier Relations: Build and maintain relationships with our food and beverage suppliers, negotiate contracts, monitor performance, and seek opportunities for partnerships that benefit our establishment.
• Trends and Innovation: Stay informed about industry trends, new technologies, and innovations in food and beverage service to continuously improve our offerings, stay competitive, and meet customer preferences.

Requirements

• Diploma or Degree in Hospitality Management or related field.
• Proven food and beverage leadership experience of more than 3 years in a 4-star establishment.

Qualifications

No formal education or certifications mentioned.