Job Description
Qualifications & Critical Criteria (Requirements)
- Matric certificate (Grade 12); office administration or hospitality qualification advantageous
- Minimum 2–3 years’ experience in front office, reservations, or administrative roles within hospitality
- Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
- Strong organisational skills and attention to detail
- Ability to manage confidential information with integrity and professionalism
- Strong written and verbal communication skills
- Ability to multitask and work under pressure in a fast-paced environment
- Must hold a valid South African ID
Key Competencies
? Administrative Accuracy – Skilled in managing guest data, reports, and departmental records
? Systems Knowledge – Proficient in Opera PMS, reservations management, and financial reconciliations
? Guest Support Focus – Professional and courteous approach in all guest interactions
? Problem Resolution – Ability to quickly identify and correct administrative or operational issues
? Collaboration & Team Support – Works closely with Front Office Manager, reservations, and finance teams
Duties & Responsibilities
- Manage and maintain accurate guest data, reservations, and billing records in Opera PMS
- Process reservations, amendments, cancellations, and group bookings efficiently
- Prepare and submit daily, weekly, and monthly reports for Front Office operations
- Support the Front Office Manager with scheduling, correspondence, and departmental administration
- Handle billing, payment postings, reconciliations, and end-of-day reports
- Assist with VIP arrivals, guest communications, and special requests
- Maintain filing, compliance, and documentation standards for audits and inspections
- Coordinate with finance for deposits, refunds, and billing queries
- Support training record-keeping, attendance tracking, and internal communications
- Ensure professional conduct and confidentiality when handling guest or financial information
Package on Offer
- Basic salary (TBA)
- 50/50 contribution to Pension
- Company contribution to medical aid
Important Application Notes
- Must hold a valid South African ID
- Only candidates with proven front office administration and Opera experience will be shortlisted
- Ensure your CV is 100% updated
- All applicants will be required to attend a virtual introduction interview
- Recruitment aligns with the company’s Employment Equity Plan
About the President Hotel
The President Hotel is on a journey to be considered a true luxury destination.
Purpose: To create and inspire memorable experiences
Vision: To become Cape Town’s most loved hotel
Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the President Hotel offers:
- 349 stylish rooms, apartments, and suites
- Breathtaking views of the Atlantic Seaboard
- A palm-lined infinity pool
- World-class restaurants
- State-of-the-art conference and event venues
- An iconic working environment where excellence meets opportunity
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