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Western Cape: German Customer Service Support posted by SA Commercial (Pty) Ltd



SA Commercial (Pty) Ltd



Western Cape



Client Services/Sales Support

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Job Description

Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous 
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
 



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