Western Cape: Head of Operations (Western Cape & Eastern Cape) posted by Wasteplan

Responsibilities

Operational Leadership 

• Provide strategic direction and leadership to the operations team 
• Develop and implement operational plans to achieve business objectives 
• Drive efficiency, cost-effectiveness, and performance excellence in daily operations 
• Ensure production targets are reached within the operational departments. This includes but not limited to, adhoc work completion, MRF processing production targets, recyclable sales 
  

Regulatory Compliance 

• Stay abreast of relevant environmental regulations and ensure compliance 
• Collaborate with regulatory bodies and stakeholders to maintain permits and licenses 

Resource Management 

• Oversee the allocation and utilization of resources, including personnel, equipment, and facilities 
• Optimize routes and schedules to enhance operational efficiency 
• In conjunction with departmental managers, work to maintain a high standard within our fleet and operational equipment in terms of cleanliness of our vehicles, maintenance upkeep to avoid downtime and maintain a reputable and presentable brand with our clients and other stakeholders 
• Cost management throughout the departments 
• Ensure efficient management of all stock purchased 

Safety and Environmental Compliance 

• Champion a safety-first culture, ensuring compliance with health and safety regulations 
• Implement and monitor environmental best practices 
• Ensure SHEQ systems are implemented and maintained with inspections completed regularly, and ISO standards are maintained 

Technology Integration 

• Identify and implement technology solutions to enhance operational effectiveness 
• Evaluate and recommend new tools or systems for waste management operations 
• Ensuring effective use of our internal Information systems to ensure accurate reporting and correct financial transactions/management 

Team Development 

• Recruit, train, and develop a high-performing operations team 
• Foster a collaborative and results-oriented work environment, by cultivating team culture that encourages unity, innovation and creativity within the team 
• Create a structure within the team to ensure time off for all team members and capacity for growth 

Quality Assurance 

• Implement and maintain quality control measures to ensure service excellence, hereby ensuring client satisfaction and retention 
• Monitor and analyze performance metrics to identify areas for improvement 

Administrational Oversight / Intervention 

• Accuracy of operational management accounts to be maintained 
• Annual budgets and projections 
• Efficient management of operational payroll 
• Ensure financial deadlines are met 
• Coordinate information between administrative departments to ensure client reporting and billing deadlines are met, and accurate 
• Have a clear understanding of the various digital systems within the business, to be able to investigate discrepancies and provide feedback timeously 

Requirements

• A relevant diploma or degree in Operations / Business Management   
• Minimum 7 years’ working experience in a similar role  
• Minimum of 3 years’ middle management experience is required  
• Knowledge and experience in related waste management and recycling  
• High proficiency in Microsoft Office is essential  
• Valid driver’s license and own vehicle 
• A willingness to, at times, work on holidays / weekends and evenings if operations require it 

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants considered for the role will be contacted.

Closing date: 12th November 2025
Should you wish to apply, please follow the online application process.