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Western Cape: In-Room Dining Coordinator posted by Hospitality Hire

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Job Description

About the Role

The In-Room Dining Coordinator plays a crucial role in delivering exceptional guest experiences at our luxury 4-star hotel. This experienced professional is responsible for managing the complete in-room dining order lifecycle, acting as the central communication point between guests, kitchen, bar, service teams and Front Office.

Key Responsibilities

  • Handle all in-room dining calls promptly and professionally
  • Accurately capture guest orders and special requests on the POS system
  • Coordinate preparation and delivery with kitchen, bar and service teams
  • Monitor order flow and prioritise deliveries based on urgency and timing
  • Follow up with guests post-delivery to ensure satisfaction
  • Resolve service issues and escalate where required
  • Assist with tray setup, condiments and amenities when necessary
  • Maintain accurate service logs and guest preference records
  • Support Front Office with guest communication and inter-department coordination
  • Ensure hygiene, safety and service standards are upheld at all times
  • Complete all administrative duties, reports and checklists per shift

Requirements

  • Valid South African ID or valid work permit – Matric (Grade 12)
  • Minimum 2–3 years’ recent experience in one of the following hotel-based roles:
  • In-Room Dining / Room Service
  • Hotel Front Office with order coordination
  • Hotel guest services or hospitality call-centre environment

Qualifications

No formal qualifications are required for this role.

Salary & Benefits

  • Competitive, market-related salary
  • Company contribution toward medical aid and pension fund
  • Staff meals on duty
  • Uniform provided
  • Training and development opportunities
  • Staff discounts on accommodation, dining and hotel facilities
  • Professional, structured working environment
  • Opportunity to grow within a luxury hotel setting

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Food & Beverage Jobs in Western Cape

In the Western Cape region, the food and beverage industry is a significant contributor to the local economy, with various sectors such as hospitality, manufacturing, and agriculture employing professionals in this field. Typically, job seekers in this industry can expect to find opportunities in areas like restaurant management, quality control, marketing, and sales. Generally, these roles are highly sought after due to the growing demand for food and beverage services.

When it comes to salaries, the range is quite broad, with entry-level positions typically falling within R150 000 – R300 000 per annum, depending on factors such as company size, industry sector, and level of experience. Experienced professionals can expect higher salaries, often ranging from R500 000 – R1 million or more per year. However, please note that these figures are only general estimates and may vary significantly based on individual circumstances.

Common skills for food and beverage professionals include excellent communication and leadership skills, attention to detail, ability to multitask, knowledge of food safety and quality control protocols, and experience with point-of-sale systems and inventory management software. Many employers also look for candidates with a strong understanding of customer service and marketing principles. In some cases, proficiency in languages such as Afrikaans, isiXhosa, or English may be an added advantage.

The industry sectors that commonly employ food and beverage professionals include the hospitality sector, manufacturing sector, financial services sector, and agriculture. These sectors often require professionals to work in fast-paced environments, manage inventory, and maintain high standards of quality control.

Career development opportunities for food and beverage professionals are diverse and extensive. Many aspiring professionals start as entry-level positions and work their way up to senior roles within a few years. Others may choose to pursue further education or training in areas like culinary arts, hospitality management, or food science. With experience, they can move into leadership positions, open their own businesses, or explore roles in related fields like marketing or sales.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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