Western Cape: Italian Customer Service Support posted by SA Commercial (Pty) Ltd

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience