Job Description
- Conduct initial manuscript quality and permission checks.
- Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.
- Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles).
- Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system.
- Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays.
- Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points.
- Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox.
Requirements:
- A relevant undergraduate degree, e.g., bachelor’s degree in English and Linguistics
- Customer service experience
- Strong communication skills – both written and verbal
- Excellent English (read, write, understand, and speak) language skills are a requirement
- Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)
- Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
- Highly organised and self-motivated, with strong time-management and project management skills
- Able to work well under pressure in an open-plan environment
- Able to work independently and as part of a team
To apply, please send your CV with your salary expectations to .za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Education/Training Jobs in Western Cape
In the Western Cape, South Africa, the education and training sector is a vital component of the economy, with many organizations seeking skilled professionals to support their workforce development initiatives. Typically, this involves creating engaging learning experiences, managing curricula, and fostering partnerships with educational institutions. Generally, careers in education and training require a strong passion for teaching and a willingness to adapt to changing industry needs.
Salaries for education and training professionals in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries often fall within the range of R400 000 to R700 000 per annum, with senior roles potentially exceeding R1 million. However, it is essential to note that actual salaries can differ significantly due to individual circumstances and employer-specific policies.
Common skills for education and training professionals in the Western Cape include excellent communication and interpersonal skills, the ability to design and deliver engaging learning experiences, and a strong understanding of adult learning principles. Additionally, many roles require proficiency in educational technology, data analysis, or other relevant tools. Other important skills include leadership, project management, and collaboration.
The education and training sector is commonly found in various industries, including financial services, technology, manufacturing, and healthcare. In these sectors, professionals with expertise in instructional design, adult learning theory, and organisational development are often sought after. The ability to adapt to changing industry needs and stay up-to-date with the latest trends and technologies is also highly valued.
Career development opportunities for education and training professionals in the Western Cape can be diverse and rewarding. Typically, career paths involve moving into senior leadership roles, such as department heads or programme managers, where individuals can oversee large-scale initiatives and develop their own teams. Other common progression routes include specialising in a particular area, such as instructional design or organisational development, and taking on a more strategic role within an organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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