Job Description
To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.
Key Responsibilities Include but Are Not Limited To
- Managing customer queries via phone, email, social media, and in-store support
Resolving complaints professionally and escalating when necessary - Processing orders, returns, and exchanges accurately
- Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery
- Providing product information and assisting customers with recommendations
- Monitoring and responding to social media and online reviews
- Tracking customer interactions and maintaining accurate records
- Supporting promotions, launches, and customer campaigns
- Assisting with ecommerce queries and online order support
- Identifying opportunities to improve the overall customer experience
- General administrative duties and ad hoc support
Criteria
- Minimum 2 years’ experience in a customer service role
- Proficient in MS Office and digital communication platforms
- Experience in retail or ecommerce environment advantageous
- Strong communication and interpersonal skills
- Ability to remain calm and solution-focused under pressure
- High attention to detail and strong organisational skills
- Reliable, proactive, and customer-centric mindset
- Interest in cooking and baking advantageous
- Driver’s licence and own transport advantageous
- Proficient in English and Afrikaans (read, speak and write)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Insurance Sales/Marketing Jobs in Western Cape
The insurance sales and marketing industry is a growing sector in Western Cape, South Africa, with a general upward trend in job opportunities. Typically, this field offers stable and rewarding careers for those who are passionate about understanding complex products and building relationships with clients. However, the job market can be highly competitive, especially in areas like Cape Town and Stellenbosch.
Generally, insurance sales and marketing professionals in Western Cape can expect to earn a salary range of R400 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that this is only a rough estimate, and actual salaries can vary widely based on individual circumstances.
Common skills required for insurance sales and marketing roles include strong communication and interpersonal skills, the ability to understand complex financial products, proficiency in Microsoft Office and CRM systems, and excellent analytical and problem-solving skills. Other essential skills include the ability to build rapport with clients, negotiate effectively, and adapt to a fast-paced environment. In some cases, a degree in a related field such as business or marketing may be advantageous.
The insurance industry sector is one of the largest employers of sales and marketing professionals in Western Cape, with many companies operating in areas such as financial services, technology, and manufacturing. Other industries that commonly hire for these roles include construction and real estate sectors. Typically, these roles require an understanding of the specific industry’s regulations and requirements.
For those interested in pursuing a career in insurance sales and marketing, there are several opportunities for career development and growth. Typically, professionals can expect to move into senior roles within 5-7 years of experience, or progress into specialist areas such as underwriting or risk management. Many companies also offer training and development programs to help employees enhance their skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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