Western Cape: Reservations Supervisor posted by Bright Placements (PTY) Ltd

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Job Summary

• To set an excellent example for the team to follow
• Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities
• Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed and professional manner
• Make sure that the reservations team and hotel teams are completely aware about all the high season dates, special offers, closed dates, min. night staysetc
• Keep a positive and professional environment within the team
• Collaborate with the sales and revenue teams as well as properties where needed
• Making sure the team is aware and understands all promotions and specials and that they are booked correctly
• Monitor all the different ways of reservations to ensure its up to standard and information filtering though is correct and that there are no glitches in the system
• Know all the hotel policies, procedures and payment methods
• Instruct the team and properties on how to proceed and follow through with cancellations & no shows
• Quality check all bookings before the guests arrival – 7 days out
• Conduct arrival meetings with each property on a weekly basis
• Make sure that we yield on room type and rates to ensure maximum revenue
• Handle all overbookings
• Responsible for flatlining of availability
• Manage the VIP Request and the special request in a professional manner
• Complete the required training for you / the reservation team
• Have a strong knowledge about the hotel’s products and services, also train the staff with all the products and services.
• Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
• Counters any objections with a suitable and structured sales argument
• Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions
• Supervise all agents and develop them in order to handle reservation tasks properly
• Assist with group/conventions from the initial blockage to the rooming lists and correct invoicing of the client
• Adhere to and enforce all company and departmental policies and procedures
• Adhere to performance management procedures and HR policies to ensure any issues within the reservations and office teams are addressed effectively and promptly
• Resolve customer issues and requests in an efficient and timely manner while following established policies and procedures
• Handles individual bookings of valued corporate guests travel agencies
• Is actively involved in the local area to keep up-to-date with specific issues
• Additional projects
• Ensure that all team members obtain the appropriate training and support to best apply their knowledge and skills on the job
• Compiles and maintains lists of core and on-call schedules & personnel, and ensures all lists are available to operators for use as required
• Prepares and directs scheduling, monitors operators’ attendance, schedules
• shifts & breaks as necessary
• Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials, and supplies
• Additional support in drawing up statistics and reports
• Monitor the accurate input of group Reservations into system
• Input group Reservations within specified time periods
• Set-up team member check-ins
• Monitor phone-calls and assist associates as needed
• Handle all reservations queries from Team Members/Colleagues/Guests & Travel Partners
• Review reservations / cancellations daily
• Group & Events reservations
• Management of an effective and productive team
• Training and induction of new team members
• Goal setting, performance management and motivation of team

SKILLS AND ATTRIBUTES

• Quality focussed
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
• Have excellent communication skills to communicate with the customers, colleagues and team members.
• Leadership to know how to manage the reservation team.
• Organization skills

Reservations Supervisor position available in Western Cape, Western Cape. This job position was posted by Bright Placements (PTY) Ltd. The job has been posted as a char8000 ad on 2024-06-09 at 01:23:14 in the Tourism Hospitality category

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