• Lead and facilitate requirements elicitation sessions with client stakeholders through workshops, interviews, and collaborative discussions to ensure comprehensive and accurate requirement gathering.
• Analyse complex business processes, systems, data flows, and rules to identify improvement opportunities, provide input to inform solution design, and ensure alignment with business objectives.
• Take ownership of the full requirements lifecycle, including the analysis, capture, refinement, validation, and traceability of requirements using Enterprise Architect (EA) and the company standards.
• Ensure requirements are complete, consistent, and aligned to business goals, and oversee the creation and maintenance of supporting documentation and artefacts.
• Lead the verification and validation of built systems by reviewing actual behavior against specified functional requirements and driving resolution of any discrepancies.
• Guide and mentor Junior Business Analysts in best practices for documentation quality, traceability, stakeholder engagement, and prioritisation based on customer value and delivery impact.
• Collaborate with cross-functional teams to support effective prioritisation and sequencing of requirements, taking into account business value, technical feasibility, and interdependencies.
• Analyse and inform of the impact of requirement changes on existing business processes and systems, providing input to support accurate costing.
• Promote a system-thinking approach by evaluating broader operational context — including performance, exception handling, and business continuity — when assessing solution options or impacts.

 
Stakeholder Engagement and Communication
 

• Build and maintain trusted relationships with diverse stakeholder groups, including clients, business owners, delivery teams, and executives, through clear and consistent engagement.
• Facilitate alignment between business and technical stakeholders by translating complex business needs and communication into structured, understandable formats for both audiences.
• Proactively manage stakeholder expectations throughout the project lifecycle by clearly communicating scope, constraints, priorities, and changes.
• Represent the Business Analysis function in cross-functional forums and workshops with client stakeholders.
• Navigate conflicting stakeholder perspectives by applying negotiation and conflict resolution techniques to reach practical, value-aligned outcomes.
• Lead the preparation and delivery of structured presentations, walkthroughs, and feedback sessions to communicate requirements, solution options, and analysis outcomes.
• Support and guide junior and intermediate BAs on effective stakeholder communication, meeting facilitation, and documentation clarity.

 
Collaboration and Implementation Support

• Lead or participate in multiple projects by completing and updating necessary project documentation, managing project scope, determining priorities, and ensuring efficient and on-time delivery of project tasks and milestones.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
• Represent client functional requirements throughout all phases of SDLC.
• Collaborate closely with cross-functional teams to implement the functional requirements, providing necessary guidance during the Development and QA process.

 
New Initiative Scoping and Analysis

• Support management in new or existing initiatives by way of developing business solution proposals and presenting them to client stakeholders.
• Identify business opportunities in existing client environment.
• Define work scope and estimate business analysis effort for new initiatives.

 
Minimum Requirements

• Tertiary qualification in Commerce, Informatics, Industrial Engineering or Information Systems (or similar).
• Business Analysis diploma/certification (advantageous)
• 9 or more years demonstrated experience as a Business Analyst in the functional analysis, design and qualification of large-scale business solutions in a transaction based and message rich business systems environment.
• Thorough understanding of SDLC and the role of the business analyst in it, from initiation through to transition into the target operational environment.
• Demonstrated use of business modelling techniques in accordance with BPMN and UML standards.
• Knowledge of Software testing/QA
• Demonstrated use of Sparx Enterprise Architect (advantageous)
• Demonstrated use of Function Point measurement (advantageous)

 
Personal Profile

• Advanced analytical, problem-solving, and critical thinking skills.
• Ability to deal with high complexity and integrate information.
• Possesses a strong quality orientation with a consistent record of identifying and leading process improvements.
• Excellent communication skills (presentation, written, verbal) with the ability to engage with teams and diverse stakeholders at various levels.
• Demonstrated experience as a self-starter and thought leader.
• Adaptable and resilient in dynamic environments, able to shift focus and manage change effectively.
• Ability to communicate with multiple stakeholders
• Excellent documentation skills.
• Attention to detail
• High relationship awareness and well-developed self-management.
• Quick learner
• Team player. Ability to work effectively and collaboratively within a cross-functional team (UX, BA, Engineers/architects, Test Analysts, Devs, PM).

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