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Western Cape: Technical Support Consultant posted by Communicate Finance

Western Cape: Technical Support Consultant posted by Communicate Finance

Posted on 2025-05-19 00:00:00

Job Summary

They’re seeking a Technical Support Consultant to provide outstanding support for our global telematics platform, processing millions of tracking records daily. You’ll serve as the first point of contact for technical queries, troubleshooting hardware and software issues, including configurations, data discrepancies, and device connectivity. Responsibilities include managing support tickets, conducting forensic audits, and collaborating with Technical Account Managers and developers to resolve complex issues. You’ll support device integrations, assist with customer onboarding, and contribute to the internal knowledge base with troubleshooting guides and FAQs. This hybrid role, based in Cape Town, combines on-site work with remote flexibility, offering the chance to enhance customer experiences and drive platform improvements in a fast-paced, customer-centric team dedicated to innovation and excellence.

Skills & Experience:
Minimum 4-5 years of experience in technical support, customer support, or a related role
Proven ability to troubleshoot hardware and software issues, including analyzing raw data and configurations
Experience managing support tickets, maintaining CRM entries, and documenting resolutions
Familiarity with telematics platforms, device integration, and protocols is advantageous
Language proficiency in English and French
Strong communication skills to explain technical concepts to non-technical users
Excellent organizational and multitasking abilities to prioritize multiple tasks
Proactive problem-solving mindset with attention to detail and a results-driven attitude
Demonstrated stakeholder management across diverse cultural and business backgrounds
Strong teamwork and collaboration skills with a commitment to continuous learning.
Experience in SaaS, telematics, or related technology sectors is highly desirable
Ability to handle ambiguity and maintain professionalism under pressure

Qualification:
A bachelor’s degree or equivalent
Prior experience in telematics, SaaS, or global tech platforms preferred
 
 
Contact LIZAAN BUNNING on *****@*****.co.za or 021 418 1750, quoting the Ref: CTI005198.
 
Connect with us on www.********.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.
 
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Western Cape: Technical Support Consultant posted by Communicate Finance

Western Cape: Technical Support Consultant posted by Communicate Finance

Posted on 2025-05-19 00:00:00

Job Summary

This role is your ticket to the fast lane of global telematics, where you’ll diagnose and resolve hardware and software issues for partners across 100+ countries. From onboarding new devices to forensic troubleshooting, you’ll ensure customers ride smoothly on the tech highway. If you love a challenge and thrive under the hood of high-performance platforms, this is your kind of track.

Skills & Experience:
Minimum 4–5 years in technical/customer support (bonus points for SaaS/telematics experience)
Fluent in English + French or Spanish
Experience in device integration, troubleshooting, and CRM/ticketing systems
Clear communicator, great under pressure, and collaborative by nature
Data-savvy with a knack for spotting trends and fixing recurring issues

Qualification:
Bachelor’s degree or equivalent
Background in telematics or SaaS is a strong advantage
 
 
Contact Kauthar Marcus on *****@*****.co.za or (***)***-****, quoting the Ref: CTI005212.
 
Connect with us on www.********.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.
 
Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.

Click Go Apply to apply online!


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