Key Responsibilities: Call Monitoring & Evaluation: Assess 80-100 calls per day for compliance with regulatory standards, customer service quality, and sales effectiveness. Coaching & Feedback: Provide real-time coaching and feedback to agents when require

Quality Analyst Contract Based in Randburg Main Purpose of Position: To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data Main Responsibilities (including but not l

MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre

Quality Analyst Contract Based in Randburg Main Purpose of Position: To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data Main Responsibilities (including but not l

Quality Analyst Contract Based in Randburg Main Purpose of Position: To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data Main Responsibilities (including but not l

Job Description:We have an amazing opportunity for a Software Quality Analyst in JohannesburgWe require a candidate with:• Diploma / certification / degree in software related field• 2+ years of software development and test experience on web app

Key Responsibilities:Call Monitoring & Evaluation: Assess 80-100 calls per day for compliance with regulatory standards, customer service quality, and sales effectiveness.Coaching & Feedback: Provide real-time coaching and feedback to agents when r

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates` demeanor, technical accuracy, customer service performance, and con

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and

Location: Germiston GautengJob Requirements:Analytical Chemistry /Bio-Medical/Bio-Technology /BSc degree(biomedicine)/B Pharm degreePharmaceutical experience preferred Experienced and skilled HPLC technicianRaw material testing experienceJob Duties:Pe

Hire Resolve`s client is seeking an IT Quality Assurance Analyst who will be responsible for developing and executing test cases to ensure the quality of business implementations through the IT department. These implementations include project applica

BEST4U : Quality Analyst Contract Based in Randburg Main Purpose of Position: To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data Main Responsibilities (including

Hire Resolve`s client is seeking a methodical and results-driven test analyst to identify and apply testprocedures to ensure product quality. As a test analyst, you will be required to assess the functionality and feasibility of computer hardware and

Requirements: -A bachelor’s degree in computer science or IT (Advantageous)-A minimum of 2 years’ experience in test analysis.-A proven record of experience working with computer software and coding.-Knowledge of software development.-Exce

Requirements: -A bachelors degree in computer science or IT (Advantageous) -A minimum of 2 years experience in test analysis. -A proven record of experience working with computer software and coding. -Knowledge of software development . -Excellent a nalyti