South Africa: Rooms Division Manager posted by Kendrick Recruitment
Posted on 2025-05-14 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Rooms Division Manager Luxury Private Lodge | Pilanesberg
A luxury private lodge in the Pilanesberg region is seeking an experienced and dedicated Rooms Division Manager to oversee the daily operations of the housekeeping department. This is an exciting opportunity to join a prestigious lodge in a breathtaking location, managing all aspects of the housekeeping operation to ensure the highest quality service.
Key Responsibilities:
Overall Management
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Manage the day-to-day running of all aspects of the housekeeping, including laundry, public and private rooms, staff rooms/areas, and agreed restricted external areas (e.g., main entrance area).
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Supervise and direct the housekeeping team to ensure efficiency and the highest quality standards in all areas.
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Monitor and manage laundry requirements, maintaining agreed standards of service.
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Ensure the cleanliness of all internal and restricted external areas in the lodge.
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Maintain and manage housekeeping supplies for all rooms and internal areas.
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Oversee adherence to agreed budgets and quality standards, maintaining accurate records.
Team Management
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Manage the staffing levels, ensuring sufficient team members at all times within agreed budgets.
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Lead, supervise, and motivate the housekeeping team to achieve high performance and quality standards.
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Train, develop, and assess the housekeeping team to ensure they meet targets and understand the organisations policies and procedures.
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Address and resolve internal and external customer complaints related to housekeeping.
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Allocate workloads and responsibilities within the housekeeping team and monitor the performance of team members.
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Ensure effective communication and coordination with other departments to support the smooth running of the lodge.
Quality Control and Compliance
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Ensure housekeeping compliance with sanitation, hygiene, health and safety legislation, and organisational quality requirements.
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Regularly monitor the quality of housekeeping services and implement corrective measures where necessary.
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Manage and resolve issues related to lost and missing property in accordance with established procedures.
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Contribute to the development and implementation of policies and best practices within the housekeeping department.
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Maintain accurate records and reports as required, ensuring the department operates within budget and meets quality standards.
Additional Duties
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Support and assist the line manager as needed in the execution of daily operations and special projects.
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Ensure that all areas meet customer expectations and deal with any housekeeping-related queries promptly and professionally.
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Take part in the recruitment, training, and performance appraisal of housekeeping team members.
Qualifications:
Experience
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Minimum of 3-5 years of experience in a supervisory role within the hospitality industry, particularly in housekeeping or rooms division management.
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Proven experience in managing and leading teams to deliver high standards of service.
Skills
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Strong leadership, organisational, and communication skills.
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Excellent attention to detail and ability to maintain quality control.
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Ability to multitask, prioritise, and work effectively under pressure.
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Knowledge of health, safety, and hygiene regulations within the hospitality industry.
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Strong problem-solving and decision-making abilities.
Education
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High school diploma or equivalent required.
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A degree or diploma in hospitality management or a related field is advantageous.
If you are an experienced and passionate hospitality professional looking for a rewarding role in a luxury lodge environment, this position offers a great opportunity to further your career.
Click Go Apply to apply online!
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