Porter

9 hrs p/day TBC p/monthPermanent – Full-timeWork schedule: As NeededStart date: ASAPJob description

This is a summary of what the job involves to help you decide if you are a good fit.

This role requires a driver with a valid drivers licence and suitable experience in deliveries or working in the transportation of goods and products. Solid experience in driving and transportation work in various industries in moving people, goods, or products from one place to the next according to a required schedule and driving plan. Key to the role is a solid service orientation to ensure overall support of the branches performance in supporting the delivery of products in a timely and professional manner.

You may be required to assist with duties outside of your core role to support the business in driving sales and managing the debtors book. This could range from assisting in displays/promotions, maintaining general housekeeping to supporting with other store related activities.

What you’ll do

This is a list of tasks that you will be responsible for doing on your days at work.

• Vehicle Maintenance Check
• Delivery Merchandise/ Customer Service
• Working with people
• Customer Service
• Compliance
• Ensure the vehicle is always clean, inside and out.
• Ensure loading deck is cleared and clean to support speedy loading and deliveries.
• Review vehicle performance and provide manager with feedback to ensure that the vehicle is well maintained, and to schedule repairs and service bookings.
• Ensure that the name and telephone number of the tracking system company are available so that incidents can be reported to this number and to the Police immediately.
• Ensure that the vehicle is parked overnight at a safe place decided upon by your Manager and return the petrol card immediately upon return to the branch.
• Ensure that all merchandise being transported to and from the shop be checked by either the Stock Clerk or the Manager, making sure that the correct stock is delivered to the correct customer and ensure that the Porter safe guards the merchandise.
• Perform all the checks as listed under “Vehicle Maintenance” in the company’s vehicle handbook and log all variances of performance or appearance.
• Ensure that merchandise is properly loaded and fastened on to the vehicle.
• Clearly identify oneself and the company to the customer, manage the offloading and represent the company through supportive and friendly customer service; while ensuring the correct products are delivered.
• Assist the customer by placing the delivered merchandise correctly in the customer’s home and contact the Manager from the customer’s home if anything is incorrect to give the customer peace of mind and to manage queries.
• Support customer complaints, where they are impacted by your department toward resolution according to acceptable resolution norms.
• Escalate long outstanding issues to the BM and Regional Controller to support management of issues.
• Ensure safe working environment, through maintaining housekeeping standards, management, and adherence to risk assessments, and taking responsibility for health and safety concerns within section/department and particularly on the road.
• Follow all rules of the road and do not give lifts to strangers.

Requirements

This is a list of things you will need in order to be considered for this role

• Matric
• Driver licence: B
• English
• Clear criminal record

Preferences

Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.

• South African candidates
• Experience: Driver
• Within 15km from job
• Ability to use road maps and plot routes
• Ensure adherence to road safety and regulations
• Knowledge of local roads and transport systems
• Strong Communication skills
• Customer service orientated
• Self-disciplined to ensure adherence to road safety and regulations

Application Process

This is a list of things you will need to do when completing your application to this job.

Assessments required for application

• JOBJACK Numeracy Assessment
• JOBJACK Literacy Assessment

Questions required for application

• In which area do you currently live? (Please be specific in providing the suburb, district or city)
• Do you have a valid Code 10 (C1) driver’s license?
• How many years experience do you have as a Code 10 (C1) driver?
• Which truck gearbox are you used to driving?
• Could you please list all the truck brands you have driven?
• What size trucks have you driven in the past?
• Do you have a professional driving permit (PrDP)?
• Do you have experience in using GPS and navigation systems?

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