Hout Bay: Reservationist posted by Bright Placements (PTY) Ltd
Posted on 2025-05-25 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Hout Bay |
Job Summary
- Handle all incoming reservation calls and emails with professionalism and courtesy
- Process individual and group reservations efficiently using the hotel’s booking system
- Ensure accurate entry of guest details, preferences, and special requests
- Provide guests with information on room types, rates, packages, and hotel services
- Maximize occupancy and revenue through effective upselling and booking management
- Collaborate with front office and sales teams to ensure guest satisfaction
- Maintain confidentiality of guest information and reservation details
Requirements:
- 5 years proven experience in a central reservations setting
- Excellent communication and interpersonal skills
- Proficiency in hotel reservation systems
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Fluent in English; additional languages are a plus
- High school diploma or equivalent; hospitality-related degree or certification preferred
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