Hectorspruit: General Manager posted by Wild Dreams Hospitality
Posted on 2025-06-20 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Mpumalanga / Hectorspruit |
Job Summary
This is more than just a job, it’s a unique opportunity to lead a purpose-driven lodge that blends traditional safari charm with a community-focused ethos. We’re looking for a natural leader who is at ease in the bush, understands the complexities of running a high-capacity property, and is passionate about delivering authentic, memorable guest experiences.
Candidate Requirements:
- Proven Lodge or Hotel Management Experience
- Minimum 3–5 years in a senior leadership role in safari lodges, bush hotels, or tented camps.
- Strong Financial & Systems Knowledge
- Confident in budgeting, cost control, payroll, and financial reporting.
- Must be fully operational on SEMPER or a similar property management system.
- Operational Expertise Across All Departments
- Deep understanding of housekeeping, food & beverage, facilities, guest logistics, and lodge presentation.
- A motivator who thrives on team development, performance management, and creating a
strong service culture. - Solid understanding of HR legislation, disciplinary procedures, and fair labour practice.
- Committed to delivering consistently warm, authentic service in a high-volume environment.
- Values social impact, enjoys mentoring and growing local talent, and understands the importance of cultural exchange in the guest experience.
- Proficient in Microsoft Oice Suite, email systems, and POS/PMS tools.
- Valid SA Driver’s License (essential)
- Tertiary qualification in Hospitality, Tourism, or Business Management
- Fluent in English (additional international languages an asset)
Candidate Responsibilities:
- End-to-end daily lodge operations, including oversight of guest experience, logistics, and compliance.
- Supervision of front-of-house, kitchen, maintenance, housekeeping, and security departments.
- Full control of financial reporting, budget planning, procurement, and supplier relations.
- Ensure adherence to health & safety protocols, hygiene standards, and property presentation.
- Direct training, mentoring, and upskilling of local team members across departments.
- Uphold and enhance the Unyati guest experience, maintaining our brand standards.
- Monitor and report on performance KPIs including occupancy, spend per guest, and departmental efficiency.
- Coordinate with Head Office on marketing initiatives, specials, and OTA management.
- Oversee permits, licenses, and legal obligations related to lodge operation.
- Contribute to the long-term strategic planning and development of the property.
This is a live-in position; 3 weeks on/1 week off
Click Go Apply to apply online!
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