Key Performance Areas: Achieve Collections within Debtors Days 40% Allocate Debtors Deposits 15% Sending invoices and statements to customers 20% Maintain Customer Relationships 15% Teamwork 10% Competency Requirements for Position Knowledge: Knowledge of debtors follow up function Sound knowledge of accounting principles (debits and credits) Skills: Computer skills, including advanced Excel skills and basic proficiency in SAP Communication skills in English (verbal and written) Strong reconciliation skills Behavioral: Customer Responsiveness Assertive Team Player Attention to detail Numerical reasoning Deadline driven Accurate Conflict handling Skills Problem Solving Minimum Qualification: Matric and 3 year credit management qualification, or equivalent Minimum Experience: 3-5 years experience in credit management environment Job Grade: C3 Key Stakeholder Relationships Internal Sales staff and management External Customers, Auditors . Key Performance Areas & Indicators Achieve Collections within Debtors Days Follow up, telephonically and via email, on all outstanding amounts on a daily basis – Achieve monthly collection targets Capture the details of all follow-up calls and commitments to pay from Customers in required format – Personal contact with Customers – All details captured e.g. date, PTP amounts, balances) Arrange monthly debtors meeting with sales and finance teams – Minutes kept of agreed action steps Send out monthly age analysis to Sales managers – Accurate, relevant Advise Financial Manager of all invoices not paid within 90 days, and work with sales and finance on collection – Accurate, relevant – To be escalated by 25th of every month Obtain authorisation to issue suspension notice on accounts in arrears and notify Customer, NOC and Sales managers – Arrear accounts suspended Work closely with Contract Managers on Customer accounts in arrears – Accurate feedback on a weekly basis Allocate Debtors Deposits Review daily bank statement and allocate payments – Accurate capturing and allocate daily Request required documents from Customers e.g. remittance advice All documents obtained Allocated payments based on remittance – Accurate capturing and allocation Check debtors discounts and rebates against Customer file – Verification of all information All adjustments or journals to be authorised by Financial Manager – Authorisation obtained Send invoices and statements to customers Send out adhoc invoices and credit notes as soon as they are ready – Accurate information, within deadlines All monthly re occurring invoices to be send on the 15th of every month – Accurate information, within deadlines Obtain confirmation from Customers of receipt of invoices – Proof of Customers confirmation available Verify all required reports are sent along with the invoices – Accurate information, within deadlines Maintain Customer Relationships Send new Customer confirmation to Sales department – Before first transaction is processed Complete updated, accurate fields in Contract file – Accurate information Send documents to Customers when requested i.e. credit notes, invoices and statements – Feedback from Customers Obtain written consent from Customer for any changes or updates – Customer feedback Resolve all Customer queries in a friendly manner and as timeously as possible – Feedback from Customers Maintain an accurate, up to date history of all queries – Available, whenever requested Send Suspension letter for overdue accounts, once all other follow up actions have been exhausted – Suspension letters to be approved by the Financial Manager Teamwork Work with colleagues to achieve overall team goals – Demonstrate willingness to assist others Highlight problems and work with team to find solutions – Suggest solutions instead of problems Take personal ownership of problems – Go the extra mile for the Customer

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