Cape Town: Dutch customer Service posted by abc worldwide

Job Title: Dutch-Speaking Customer Service Representative
Location: Cape Town /Onsite
Employment Type: Full-Time

About the Role:

We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.

Key Responsibilities:

• Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)

• Provide accurate information on products, services, and policies

• Investigate and resolve customer issues in a timely and effective manner

• Maintain up-to-date knowledge of company products and procedures

• Log and track customer interactions using internal systems (CRM/ticketing tools)

• Collaborate with internal teams (technical, sales, logistics) to resolve customer concerns

• Follow escalation procedures when needed

• Meet or exceed performance targets (quality, response time, customer satisfaction)

Requirements:

• Fluency in Dutch and English (written and spoken) essential

• Previous customer service experience is a strong advantage

• Excellent communication and interpersonal skills

• Tech-savvy with the ability to quickly learn internal systems

• Strong problem-solving abilities and a customer-first mindset

• Ability to work in a fast-paced, multicultural environment

• Willingness to work shifts, including evenings or weekends