Cape Town City Centre: Business Analyst (Travel Industry Experience Required) – Fully Remote

As a Business Analyst, you will be actively involved across the entire product development lifecycle, focusing on “shifting left” practices. This includes requirements elicitation, documentation, modelling, design, testing, and continuous improvement of our SaaS platforms. Youll collaborate closely with Product Managers, Project Manager, and senior engineers to ensure excellent system functionality and user experience. Minimum Qualifications: BSc in Computer Science / Information Technology OR a relevant Business Analyst qualification OR 6 years of relevant experience with demonstrated capability in required skills Mandatory Experience & Skills: Experience working in a Travel Management Company (B2B or B2C) Requirements elicitation and documentation Visual modelling (state transitions, workflows, etc.) Information Architecture Writing test scenarios and user acceptance criteria Strong troubleshooting and technical issue resolution Business rules and decision logic tables Creating MVPs, MSSs, alternate scenarios Workflow/path flow diagrams Ability to produce feature explanation videos Key Responsibilities: Complete assigned projects independently or as part of a team Produce Business Requirements & Functional Specifications Create Interface Specs (e.g., API, webhooks) Document Business Rules and maintain rule repositories Participate in UAT & operational testing Use visual modelling tools for process and feature modelling Assist in feature rollouts and user interaction design Preferred (Nice-to-Have) Skills: Understanding of project management methodologies Familiarity with risk-mitigation strategies: phased rollouts, A/B testing, feature toggles Exposure to DevOps, Kanban boards, or visual management systems Understanding of Agile values and principles Candidate Attributes: High energy and strong sense of ownership Strong communication in English: verbal, written, visual Active listening and analytical thinking Ability to work independently and collaboratively in a small team High attention to detail and initiative-driven Ability to learn new tools/technologies quickly Trustworthy, honest, and aligned with remote work values Willingness to assist with after-hours deployments (typically 3 per month)