Reservations Consultant – Luxury Safari and Hospitality Group.
Greenpoint, Cape Town | Reservations & Guest Services | Full-Time | On-Site.

Why This Role Matters
This hospitality group is known for offering Big 5 safaris, luxury lodges, bucket-list wilderness stays, and unique day-trip and event experiences in the Western Cape. They pride themselves on service excellence, wildlife conservation, social responsibility, and delivering authentic African hospitality.
As a Reservations Consultant, you will be on the front line of guest experience, shaping first impressions and ensuring every booking flows smoothly from enquiry to post-stay.
The Role
You will manage reservations across the portfolio, working with both trade partners and direct guests. You will handle enquiries, quotations, confirmations, amendments, and ensure guests receive the highest level of service in keeping with the brands reputation.
Key Responsibilities

• Respond promptly to reservation enquiries via phone, email, and online channels

• Provide quotes & itineraries tailored to guest preferences, including packages, transfers, and experiences

• Load, confirm, adjust, and follow up on bookings in the reservation system

• Liaise with internal teams (front desk, lodge operations, transfers) to ensure accuracy and seamless delivery

• Maintain relationships with travel agents and other trade partners

• Keep accurate records of communications, booking details, special requests, payments, cancellations

• Monitor availability and rates; suggest upsells or add-ons where appropriate

• Resolve guest issues relating to bookings in a proactive, friendly manner

Language Skills & What Makes You a Strong Match

• Fluency in English, plus Mandarin, Arabic, or Russian – these additional language skills are a strong advantage

• Prior experience in reservations or guest services within a luxury hotel, lodge or safari environment desirable

• Excellent written and verbal communication skills; high attention to detail

• Strong organisational skills; ability to multi-task and meet deadlines

• Good knowledge of reservation systems and MS Office

New High End ultra luxury 5* Game Lodge is looking for a Reservations Consultant.

We are seeking a highly motivated and detail-oriented Reservations Consultant to join our team.

The successful candidate will be responsible for ensuring seamless operations, delivering exceptional guest service, and supporting the sales function of the lodge.

Responsibilities

Respond to reservation enquiries via phone, email, and online channels

Reservations for trade partners and direct guests.

Handle accommodation and spa reservations via phone, email, and online booking platforms.

Monitor availability and rates; suggest upsells or add-ons where appropriate

Resolve guest issues relating to bookings in a proactive, friendly manner

To handle enquiries, quotations, confirmations, amendments, and ensure guests receive the highest level of service in keeping with the brands reputation.

Provide quotes & itineraries tailored to guest preferences, including packages, transfers, and experiences

Process payments and confirmations while maintaining accurate booking and revenue records.

Maintain relationships with travel agents and other trade partners

Load, confirm, adjust, and follow up on bookings in the reservation system

Liaise with internal teams (front desk, lodge operations, transfers) to ensure accuracy and seamless delivery

Keep accurate records of communications, booking details, special requests, payments, cancellations

Experience

• 5 years experience within a 4- or 5-star lodge or hotel environment (essential).

• Nebula reservation system experience required.

• Mandarin, Arabic, or Russian would be an advantage.

• Proven understanding of the lodge environment and luxury hospitality standards.

• Strong computer literacy and experience with booking systems.

• Excellent communication, organization, and customer service skills.

• Passion for tourism, hospitality, and conservation.

Salary R 20 000 – R 30 000 live out.

Please Note – While all applications are valuable, well reach out directly to candidates who best meet the clients requirements.