Western Cape: Guest Experience Manager posted by Hospitality Hire

The Role

As Guest Experience Manager, you’ll be the primary point of contact for guests, responsible for overseeing all touchpoints of their stay. You’ll coordinate with key departments, anticipate needs, and uphold the highest standards of service excellence.

Key Responsibilities

• Provide exceptional guest experiences throughout their stay
• Serve as the main liaison for guest communication and feedback
• Ensure rooms are prepared, inspected, and guest-ready prior to arrival
• Coordinate with Housekeeping, F&B, and other teams to elevate service delivery
• Promote hotel facilities, dining, and amenities to enhance guest satisfaction
• Resolve guest concerns promptly with professionalism and care

What You Bring

• Diploma or Degree in Hospitality Management or related field
• 3-4 years’ experience in guest relations/experience management within luxury hotels
• Track record at a mid to senior level in hospitality management
• Knowledge of Opera PMS and other hospitality systems
• Professional presentation, responsibility, and excellent communication skills
• Fluency in English; additional languages a strong advantage

What’s On Offer

The hotel fosters a culture of warmth, service excellence, and professional growth. You’ll benefit from:

• Competitive salary
• Recognition and loyalty reward programs
• Employee assistance and wellness initiatives
• Career development and training opportunities

This is your chance to be part of a renowned luxury property, shaping unforgettable guest experiences in one of the world’s most sought-after destinations.