Polokwane: Guesthouse Manager posted by Emporium

Guesthouse Manager

Job Description:

Job Duties:

• Managing all aspects of the guest house operations, including guest services, housekeeping, maintenance, and administration
• Ensuring high standards of customer service and satisfaction
• Overseeing staff recruitment, training, scheduling, and performance management
• Managing reservations, check-ins, and check-outs
• Handling guest inquiries, requests, and complaints in a professional and timely manner
• Maintaining inventory, ordering supplies, and managing budgets
• Ensuring compliance with health and safety regulations

Required Qualifications:

• Proven experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Attention to detail and problem-solving skills

Education:

• Degree or diploma in Hospitality Management or related field

Experience:

• Minimum of 5 years of experience in hospitality management

Knowledge and Skills:

• Knowledge of booking systems and hotel management software
• Understanding of health and safety regulations
• Ability to multitask and work under pressure

Preferred Qualifications:

• Previous experience in a guest house or boutique hotel setting
• Certification in food hygiene and safety

Working Conditions:

• Live-in accommodation provided
• Flexible working hours, including weekends and holidays
• Fast-paced and dynamic environment