Cape Town City Centre: Customer Service Agent

About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role: Be the human connection behind every beautiful purchase. As a Customer Service Agent, you’ll be the first point of contact for customers—offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand. Key Responsibilities: Handle customer inquiries regarding orders, deliveries, returns, and product details. Ensure that all customer interactions are professional, courteous, and aligned with the brand’s tone. Log customer interactions in CRM software and follow up on unresolved issues. Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges. Escalate complex issues appropriately and provide proactive updates to customers. Minimum Requirements: Grade 12; diploma in customer service or business admin is a plus. 2 years of experience in a customer service environment, preferably in retail or e-commerce. Excellent written and verbal communication skills. Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous. A calm, empathetic, and solution-focused personality.