Job Description
Who We Are:
A dynamic South African company focused on simplifying and enhancing the car buying and selling experience.
Who Were Looking For:
We are currently looking to appoint an experienced Senior Retail Manager to lead operations at our dealership. The ideal candidate will be responsible for managing a dynamic team of sales staff, driving performance and ensuring exceptional customer service across all departments.
What Youll Do:
- Oversee daily operations of the dealership, ensuring smooth and efficient functioning
- Lead, motivate and manage a team of sales staff to achieve performance targets
- Implement and monitor sales strategies, promotions and customer engagement initiatives
- Manage inventory levels, rotation and merchandising standards
- Ensure compliance with health, safety and regulatory requirements
- Analyse sales reports and KPIs to identify growth opportunities and operational improvements
- Handle customer queries and complaints professionally and promptly
- Collaborate with suppliers, logistics and finance teams to optimise store performance
- Conduct regular staff training and performance evaluations
What You Need:
- Minimum 10 years experience in retail management, preferably in a hypermarket or large-format store
- Proven leadership and team management skills
- Strong understanding of retail operations, merchandising and customer service
- Excellent communication, interpersonal and problem-solving abilities
- Proficiency in retail systems and reporting tools
- Ability to work under pressure and adapt to a fast-paced environment
- Tertiary qualification in Retail Management or Business Administration
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