Job Description
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.
Purpose
- The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
- They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
- Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
- Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.
Duties
- Strategy implementation
- Provide advisory role to missions.
- Customer Experience advocate- Provide training and guidance to the marketing community.
Requirements
- Must have a Matric
- Must have Marketing Relevant Advanced Diploma/Degree.
- Must have Customer Experience relavant Certification.
- Must have 3-5 years management experience.
- Must have 7-10 years’ experience in the Customer Experience Role
Skills
- Customer Focus
- Continuous Improvement
- Collaboration
- Communication
- Results driven.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep track of all your job applications in a spreadsheet, including company names and application dates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Talent Pool: Team Leader posted by Wasteplan
Job Summary To support the Contract Manager in the efficient management of the site allocated to them, by assisting with…
View JobWestern Cape: Talent Pool: Forklift Driver posted by Wasteplan
Job Summary Responsible for safe, smooth and productive operating of the forklift.Responsibilities SHEQ Compliance Responsible for maintaining SHEQ...
View JobWestern Cape: Sales Assistant posted by Persona Staff
Requirements:Matric (Grade 12)Strong computer literacy with excellent Excel and Word skillsMust have a clear criminal recordLimited credit/debt issues...
View JobGauteng: General Manager posted by Hewitt Colenbrander Recruitment
Technical Competencies and responsibilitiesCreating and carrying out the company’s commercial expansion plan and strategic vision for the academy.Overseeing...
View JobSouth Africa: Business Development Consultant posted by Staff Solutions
Key Responsibilities1. Client Acquisition & Pipeline DevelopmentResearch and identify new business opportunities aligned with the group's strategic focus...
View JobGauteng: Supply Chain Coordinator posted by Staff Solutions
Key ResponsibilitiesSupply Chain CoordinationReceive and capture stock in the SAP system and ensure accurate distribution.Perform operational tasks...
View Job
Browse Employers
Job Alerts