Duties and Responsibilities: V-Track Management: Monitor daily exceptions not seen devices, unknown assets, missing agents. Ensure devices are correctly assigned to business units, cost centres, and pools. Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements. Management of IT Asset Leases. Inventory & Audit Support: Perform regular reconciliations between V-Track, Intune, and Active Directory. Support quarterly/annual internal and external audits. Update asset records with accurate tagging, serial numbers, and location details. Operational Support: Manage SysAid tickets related to asset updates, queries, or exceptions Assist with onboarding/offboarding: ensuring laptops, desktops, and peripherals are properly assigned/returned. Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs. Escalate Microsoft Intune non-compliant or inactive devices to the Desktop/Cyber teams. Support patching and version control reporting. Maintain strong relationships with clients and key stakeholders. Reporting and Insights: Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility. Generate detailed reports on IT assets using V-Track Provide insights and recommendations based on asset data. Identify root causes for non-compliance and recommend process fixes.

Track and reconcile IT hardware across systems like Intune and Active Directory Maintain sharp, compliant asset records Ensure smooth device transitions during onboarding and offboarding Liaise with internal teams and vendors on leases, renewals, and replacements Generate reports and dashboards that drive decisions Spot and resolve non-compliance before it escalates Your Toolkit: 24 years experience in IT Asset Management, Desktop Support, or similar Familiarity with tools like ServiceNow, SysAid, or Reftab Hands-on with Microsoft Intune, SCCM, Excel, and Power BI Detail-driven, methodical, and great at cross-functional collaboration Strong communicator with a knack for spotting what others miss Why This Role? Because visibility, compliance, and control are the backbone of any great IT operationand our client needs someone who can bring order to the chaos Ready to take control of the fleet? Contact Seth Hickley