Johannesburg: Call Centre Agent Security Services (3-month-contract) posted by Isilumko Staffing

Are you an experienced professional from a top-tier security service company looking for your next exciting opportunity? Look no further! We’re seeking a talented individual to join our international CCTV client on a 3-month contract in Bramley.

Job Description:

-Client Interaction: As a call Centre agent, you’ll be responsible for attending to clients over the phone, serving as a vital part of our Africa call Centre team.

– Remote Installation and Troubleshooting: You’ll be tasked with installing and troubleshooting client products remotely, particularly IP cameras.

– Single Point of Contact: Be the sole point of contact for clients when resolving product issues, ensuring their concerns are addressed promptly and effectively.

– Software Support: Assist clients with software updates and guide them in connecting their products with our mobile application for seamless integration.

– Email Support: Respond to client emails promptly, addressing any issues with their products or providing updates on software maintenance.

Requirements:

– Matric qualification.
– 2 to 5 years of working experience in a security service company.
– Knowledge of IPV address 4 and 6, subnetting, porting, mapping, and routing.
– Excellent English communication skills.
– Strong customer service and telephone etiquette, with previous experience in a customer care or call centre role being advantageous.
– High levels of energy and enthusiasm.
– Proficiency in computer literacy.