Cape Town Region: Senior Call Centre Sales Agent posted by Blum and Hofmeyr

Job Title: Senior Call Centre Sales Agent Location: Cape Twon Job Type: Full-time Job Summary: We are seeking a highly motivated and experienced Senior Call Centre Sales Agent to join our team. The ideal candidate will have a proven track record in sales, exceptional communication skills, and the ability to lead and motivate a team of agents. Key Responsibilities: o Contact leads provided by the company to convert into sales. o Where applicable schedule appointments for sales agents with qualified prospects not able to convert on a call. o Qualify leads by assessing customer needs and interest in solar and backup power solutions. o Conduct cold calls to potential customers to generate new business. o Handle inbound sales and service enquiries across all communication channels. o Upsell and cross-sell products and services where appropriate. Collaborate with sales and marketing teams to optimise lead generation and conversion. o Engage with customers via phone, WhatsApp, email, social media and web chat. o Ensure timely and professional responses across all platforms. o Deliver exceptional customer service at every touchpoint. o Address customer queries, concerns, and objections effectively. o Build and maintain strong customer relationships to encourage referral and repeat business. Follow call center best practices and scripts to ensure a consistent and professional customer experience. o Accurately complete and submit all required sales documentation and reports. o Maintain up-to-date records of customer interactions and transactions in the CRM system. Ensure all administrative tasks are completed in line with company policies and SLA. Skills and Qualifications: – High school diploma or equivalent required; – 5 years of experience in a call centre sales role – Proven track record of meeting and exceeding sales targets – Experience with omni-channel interactions (e.g., WhatsApp, chat, etc.) is ideal but not required. – Strong leadership and team management skills – Excellent communication and interpersonal skills – Ability to work in a fast-paced environment and handle multiple priorities – Proficiency in MS Office, CRM software, and call centre technology – Ability to work independently and as part of a team If you meet the above qualifications and are looking for a challenging and rewarding opportunity to lead a sales team in a dynamic call centre environment, we want to hear from you. Apply now to join our team as a Senior Call Centre Sales Agent. Grade 12 (A high school diploma or equivalent) Experience in a call centre sales environment, preferably within the solar, backup power, or technology sectors. Experience minimum 5 years. Working on CRM system experience. Experience 1 -2 years. Administrative Procedures and Systems Contact Sales, principles and methods