Cape Town City Centre: Technical Support Agent posted by Merchants SA Pty Ltd

Are you ready to explore a new opportunity ? We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner. In short , we are looking for a commitment to make every customer interaction enjoyable ! What you’ll be doing : – Serve as the first contact point via phone , webchat and WhatsApp – Troubleshoot and resolve common technical issues on the first contact , including but not limited to password resets , account lockouts , printer problems and system access errors. -Accurately log , classify , prioritize and resolve or route tickets within agreed SLA timeframes using all the related IT systems provided . – Maintain a courteous, empathetic and professional attitude in all user interactions. REQUIREMENTS : Min 6 months customer service experience is essential 6 months Technical Support experience is required Must have matric Excellent written and verbal communication Operational hours are from 8:00am to 6:00pm , Monday to Friday and from 8:00am to 5;00PM on Saturdays and Sundays