Johannesburg: Delivery Center Head posted by Sabenza IT & Recruitment

The Delivery Center Head will champion operational efficiency, strategic growth, and service excellence. This executive role requires a strong, influential leader capable of fostering innovation, managing complex delivery landscapes, and building a high-performance culture. You will work closely with clients, stakeholders, and senior leadership to ensure the delivery center remains a trusted, robust, and scalable engine of business success.

• Operational Management:
  

• Lead and manage all aspects of the delivery centers operations, ensuring efficiency, quality, and adherence to organizational standards.
  

• Strategic Planning:
  

• Develop and implement strategies to achieve business targets, support growth, and enhance service delivery.
  

• Client Relationship Management:
  

• Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
  
• Financial Oversight:
  
• Manage budgets, control costs, and ensure the financial health of the delivery center.
  
• Quality Assurance:
  
• Implement and monitor quality control measures to maintain high standards of service and delivery.
  
• Risk Management:
  
• Identify and mitigate risks related to operations, client engagements, and compliance.
  
• Stakeholder Engagement:
  
• Communicate effectively with internal and external stakeholders, including senior leadership, clients, and partners.
  

• Drives Innovation
  

Requirements

• Leadership Abilities:
  
• Proven track record in managing large teams and complex operations in large IT Organization