Job Description
About the Role
We are seeking a highly experienced and charismatic General Manager to lead our luxury boutique hotel and award-winning fine dining restaurant in Cape Town’s Gardens district. The ideal candidate will possess exceptional leadership skills, a deep understanding of hospitality operations, and a passion for delivering unforgettable guest experiences.
Key Responsibilities
- Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group’s vision and goals.
- Align operational goals with brand positioning, guest experience targets, and financial objectives.
- Lead cross-functional coordination between hotel and restaurant operations.
- Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
- Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
- Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
- Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
- Maintain brand-aligned design, ambiance, and experiential offerings.
- Benchmark against industry trends and competitor offerings to maintain innovative service standards.
- Develop, manage, and report on property-level budgets and forecasts.
- Control costs, optimise profitability, and manage P&L for both entities.
- Support procurement negotiations to achieve favourable property and group-level agreements.
- Approve purchasing and capital expenditure in line with company policy.
- Recruit, onboard and manage key personnel across the hotel and restaurant.
- Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
- Champion a culture of accountability, innovation, and service excellence.
- Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
- Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
- Support event sales, brand partnerships, and guest engagement initiatives.
- Monitor pricing, packages, and promotions to maintain competitiveness.
- Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
Requirements
- Grade 12 Diploma or Degree in Hospitality Management or Business Administration
- A minimum 10 – 15 years of hospitality experience with at least 5 years’ experience in Senior Management
Qualifications
- Proven track record in luxury boutique hotels and / or fine dining environments
- Deep understanding of Cape Town’s tourism and culinary market
- Familiarity with PMS, POS, and revenue management systems
- Valid driver’s license and ability to work flexible hours, including weekends
Salary & Benefits
- Not specified
How to Apply
Please submit your application, including a detailed resume and cover letter, to [insert contact information].
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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