Job Description
About the Role
A luxury hotel in Franschhoek is seeking an experienced and dynamic Hotel Manager to lead operations and ensure the consistent delivery of world-class guest experiences. This role requires a strong, hands-on leader who can manage hotel operations efficiently, uphold exceptional service standards, and foster a positive, engaging environment for both guests and employees. The ideal candidate is service-driven, highly organised, and passionate about excellence, with proven experience in managing high-end hospitality operations.
Key Responsibilities
- Ensure world-class service is consistently delivered to all guests, as reflected in online reputation metrics and direct guest feedback
- Work closely with relevant teams to ensure guest safety, security, and preferences are supported through effective policies, processes, and standards
- Conduct daily inspections of public areas, guest rooms, and facilities to uphold the highest standards of cleanliness and presentation
- Monitor the complete guest journey from arrival to departure, identifying opportunities for continuous improvement
- Liaise daily and on project-specific matters with the Maintenance Department to ensure urgent issues are resolved promptly and project timelines are met
- Collaborate with the Management Team to ensure all guest-related policies, processes, and standards are documented and effectively implemented
Requirements
- Minimum of 5 years’ Hotel Management experience within a luxury 5-star hotel or property
- Tertiary qualification in Hospitality Management or Hotel Management
- Advanced computer literacy, including proficiency in Protel and MS Office
- Valid driver’s licence
Qualifications
- Advanced computer literacy, including proficiency in Protel and MS Office
Salary & Benefits
- Competitive salary and benefits package (if applicable)
How to Apply
- Interested candidates are invited to submit their CV along with a recent profile photo. Please note that only shortlisted candidates will be contacted
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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