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Johannesburg: Trade & Working Capital Application Support Specialist

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Job Description

About the Role

A leading financial services organisation is seeking a Trade & Working Capital Application Support Specialist to provide 2nd line support across multiple trade platforms supporting Trade and Working Capital (TWC) products. The role combines hands-on application support, stakeholder engagement, incident management, and change implementation, ensuring critical trade systems remain stable, compliant, and fully operational.

Key Responsibilities

  • Provide 2nd line application support for Trade & Working Capital platforms, including system enhancements and defect fixes
  • Monitor applications for performance, availability, and service degradation, escalating where required
  • Manage and resolve incidents, defects, and service requests within agreed SLAs
  • Lead root cause analysis for complex production issues across multiple systems
  • Coordinate vendor upgrades, new feature releases, and system enhancements

Requirements

  • Strong understanding of Trade Operations and Trade products
  • Knowledge of SDLC, change, incident, and problem management methodologies
  • Strong troubleshooting, analytical, and root cause analysis skills
  • Excellent stakeholder engagement and communication skills
  • Ability to work under pressure, manage competing priorities, and take ownership

Qualifications

  • Degree in Computer Science, Information Technology, Engineering, or a related field
  • IT-related certifications are advantageous

Salary & Benefits

[Salary information not specified in original]

How to Apply

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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