Job Description
A leading fintech company is seeking a Technical Support Engineer (TSE), focusing on key payments products within its expanding portfolio.
In this role, you’ll act as the technical bridge between small business clients and internal product and engineering teams — resolving issues, driving service excellence, and contributing to continuous improvement initiatives. You’ll troubleshoot complex technical queries, support incident management, and ensure clients receive prompt, professional, and effective solutions.
This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make an impact in a scaling fintech business.
This role also allows you to work remotely or from their offices in Cape Town.
Key Responsibilities:
- Manage and resolve technical client queries via phone, email, chat, and WhatsApp in line with SLAs.
- Oversee the incident management process — from triage through to post-incident reviews and reporting.
- Investigate and troubleshoot issues using structured testing and database queries.
- Support client onboarding and go-live processes, ensuring seamless implementation experiences.
- Collaborate with product, engineering, and enterprise support teams to resolve issues and improve service delivery.
- Maintain internal and client-facing knowledge base documentation.
- Contribute to process improvements, cross-functional initiatives, and support tool optimization.
Job Experience and Skills Required:
- Strong troubleshooting and analytical skills, including database querying and structured investigations.
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Experience with support platforms such as Intercom, email, and phone-based systems.
- Strong organisational skills and the ability to manage multiple client relationships.
- Exposure to fintech products, payment systems, or small business clients is advantageous.
- Familiarity with monitoring, alerting tools, and incident management processes preferred.
Apply now!
For more exciting vacancies, please visit:
? .za
I also specialize in recruiting in the following:
- C-Suite and Commercial leadership roles across Africa
- Leadership roles within the FinTech, Technology and Financial Services sectors
If you have not received a response within two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future opportunities.
For more information, contact:
Corne Booysen
Senior International Recruitment Consultant
Connect with me on LinkedIn → Corne Booysen | LinkedIn
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Legal Jobs in South Africa
The field of other legal positions in South Africa is an exciting and rapidly evolving sector, typically offering a unique blend of law, business, and technical expertise. Generally, this field involves working closely with clients to provide advice on specific legal matters, often requiring strong communication and analytical skills. The job market trend in this field is common in industries such as financial services, technology, and manufacturing.
Typically, salaries for other legal positions in South Africa vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles can expect salary ranges of R400 000 – R600 000 per annum, while senior positions can command ranges of R800 000 – R1 200 000 or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly based on individual circumstances.
Common skills required for other legal positions in South Africa include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of the law, and experience with legal software and technology. Additionally, familiarity with industry-specific regulations and standards is often essential. Other valuable skills may include contract management, project management, or business development expertise.
Industry sectors commonly employing these roles include financial services, technology, manufacturing, and logistics. The financial services sector, for example, frequently requires professionals with a strong understanding of regulatory requirements and compliance. In the technology industry, other legal positions often involve working closely with IT teams to develop and implement legal agreements. Manufacturing and logistics companies also require legal expertise to manage complex contracts and supply chain arrangements.
Career development opportunities in this field are common, with many professionals opting to specialize in specific areas, such as intellectual property law or employment law. With experience, roles can progress to senior positions, including leadership and management roles. Opportunities for further education and training, such as pursuing a postgraduate degree in law or business, are also available to those seeking to advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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