Boksburg: Customer Support Agent posted by TT Connect

January 27, 2026 Jobs in Boksburg

TT Connect

Ekurhuleni

Customer service / support

Job Description

About the Role

TT Connect is seeking an experienced Customer Support Agent to join our team in Boksburg. As a crucial liaison between our business and its customers, you will play a vital role in maintaining positive customer relationships and enhancing the overall customer experience. Your primary objective will be to uphold exceptional service standards while ensuring high levels of customer satisfaction.

Key Responsibilities

Helpdesk Support
Network Operations Center (NOC)
Accurately document customer interactions, troubleshoot connectivity issues, and ensure compliance with SLAs.
Demonstrate a strong understanding network design and operational functionality.
Maintain precise stock documentation and oversee inventory management.
Exhibit excellent communication, problem-solving, and analytical skills to enhance customer satisfaction.
Effectively multitask and coordinate various tasks to ensure smooth workflow and operational efficiency.

Requirements

Grade 12 or National Senior Certificate.
At least 12 months of experience in an inbound/outbound call center environment.
Strong communication and presentation skills.
Proficiency in using ticket logging systems for issue tracking and resolution.
Ability to multitask, prioritize, and coordinate tasks effectively.
A minimum of 12 months of experience in fiber network support or technical support.
In-depth knowledge of fiber converters and broadband routers is essential.

Qualifications

CompTIA N certifications such as CompTIA A or Cisco CCNA would be advantageous but are not essential.
Own vehicle with a valid South African driver’s license (held for a minimum of 3 years).

Salary & Benefits

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No specific salary details were mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Customer service / support Jobs in Ekurhuleni

In Ekurhuleni, the customer service and support industry is generally thriving, with a strong demand for skilled professionals to provide exceptional service to clients across various sectors. The retail sector, in particular, is known to have a high number of customer-facing roles, while the technology and financial services industries also employ many customer support staff.

The typical salary range for customer service and support positions in Ekurhuleni can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions start at around R8 000 – R12 000 per month, while more senior roles can command salaries ranging from R15 000 to over R25 000 per month. However, it’s essential to note that actual salaries may be higher or lower than these ranges, and can also vary depending on individual qualifications and performance.

Common skills required for customer service and support roles in Ekurhuleni typically include excellent communication and interpersonal skills, a positive attitude, and the ability to work well under pressure. Other essential skills include problem-solving and conflict resolution abilities, as well as basic computer literacy and familiarity with software applications such as CRM systems or helpdesk tools. Additionally, many employers place a strong emphasis on customer service skills such as active listening, empathy, and adaptability.

Customer service and support roles can be found across various industry sectors, including retail, technology, financial services, and manufacturing. The retail sector is particularly well-represented in Ekurhuleni, while the technology industry also employs many customer support staff to assist with product-related queries and technical issues.

Career development opportunities for customer service and support professionals are plentiful in Ekurhuleni. Many employers invest in training and development programs to help staff improve their skills and advance their careers. With experience and additional qualifications, customer service and support professionals can move into more senior roles or transition into related fields such as sales, account management, or technical support.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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