Stellenbosch: Bookings Clerk posted by Helderberg Personnel cc

January 28, 2026 Jobs in Cape Winelands

Helderberg Personnel cc

Cape Winelands

Customer service / support

Job Description

About the Role

The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals. Helderberg Personnel cc is seeking a highly skilled Bookings Clerk to join our team at our Stellenbosch dealership.

Key Responsibilities

Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians’ time.
Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership’s database or CRM system.

Requirements

Fully Bilingual (English, Afrikaans)
Motor dealership industry experience is essential
Working Experience in the role of Bookings Clerk within a Dealership would be preferred
Some mechanical knowledge would be a significant advantage

Qualifications

Fully Matric Certificate

Salary & Benefits

A competitive salary will be offered coupled with large company benefits.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Cape Winelands

When it comes to the customer service and support industry in Cape Winelands, South Africa, a general overview reveals that this field continues to play a vital role in the country’s economy. The increasing demand for digital solutions has led to an upsurge in tech-related industries, creating numerous job opportunities in this sector. As a result, many companies in Cape Winelands are looking to hire customer service and support staff to provide top-notch assistance to their clients.

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Typically, salaries for customer service and support roles vary greatly depending on factors such as experience, company size, industry sector, and level of education. While it’s difficult to pinpoint exact salary ranges, a general estimate is that entry-level positions typically fall within the R15 000 – R25 000 per month bracket, while more experienced professionals can expect salaries ranging from R30 000 – R50 000 per month or more. However, please note that these are broad estimates and actual salaries may vary depending on individual circumstances.

Common skills required for customer service and support roles include strong communication and interpersonal skills, the ability to work in a fast-paced environment, and technical proficiency in software applications such as CRM systems, email management tools, and helpdesk platforms. Additionally, many employers look for candidates with problem-solving skills, adaptability, and a positive attitude. Other essential skills may include data entry, inventory management, and customer relationship management (CRM) skills.

Industries that commonly employ customer service and support staff in Cape Winelands include the financial services sector, technology industry, manufacturing sector, and tourism and hospitality. These industries often require customer-facing roles to provide excellent service to clients and ensure a positive brand reputation.

For those interested in pursuing a career in customer service and support, there are various development opportunities available. Many companies offer training programs, mentorship schemes, and career advancement opportunities to help employees grow professionally. Additionally, certifications such as the Customer Service Professional (CSP) certification can demonstrate expertise and commitment to the field. With the right skills, experience, and attitude, customer service and support professionals can enjoy a rewarding and challenging career in Cape Winelands.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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