Job Description
About the Role
We are seeking an experienced Internal Sales Administrator to join our team in Cape Town City Centre. As a key support role, you will be responsible for managing customer accounts, coordinating sales administration, and ensuring the smooth processing of orders from quotation through to delivery. You will play a critical role in supporting the sales function and contributing to our business’s commitment to sustainability and innovation in packaging solutions.
Key Responsibilities
- Prepare, process, and manage customer quotations, sales orders, and invoices accurately and timeously
- Maintain and update the CRM system with customer details, sales activity, leads, and pipeline information
- Liaise with customers and suppliers to provide product information, pricing, and order status updates
- Handle customer queries professionally and escalate complaints where necessary to ensure swift resolution
- Identify and manage new business opportunities and enquiries
- Coordinate with production, procurement, and logistics teams to ensure timely order fulfilment
- Monitor stock levels and assist with forecasting and replenishment planning
Requirements
- Grade 12 (Matric) essential
- Minimum of 23 years experience in a sales administration, internal sales, or customer service role
- Experience in manufacturing, packaging, or FMCG environments preferred
- Proficiency in MS Office (Excel, Word, Outlook)
- Experience using ERP or CRM systems (e.g. Sage, SAP, Xero, Salesforce)
Qualifications
- Matric
Note: I have preserved all the original requirements, responsibilities, and qualifications as stated, without adding any new information or making assumptions.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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