Johannesburg: Service Centre Facilitator

Service Centre Facilitator at Crusaders Corporate Cash Crusaders Warehouse Lanseria Permanent Full Time Introduction Crusaders Corporate is a growing import and wholesale business looking for a Service Centre Facilitator to assist with the after-sales requirements of the business. This is a fast-paced, high-volume environment that requires excellent organisational ability, strong communication, and a proactive approach. Duties & Responsibilities The ideal candidate needs to be energetic, proactive, and able to manage well under pressure. You will be responsible for overseeing after-sales service processes for a group of stores, ensuring repairs are managed efficiently and communication is clear at all times. Key responsibilities include: Oversee assigned store portfolio – Manage after-sales service requirements for a set group of stores, ensuring high-quality customer service and quick turnaround times. Processing defective jobs – Receive, log, and process items returned for repair, ensuring accurate documentation and tracking throughout the process. Repair coordination – Liaise with technicians, suppliers, and service providers to ensure repairs are completed within agreed timelines. Progress updates – Provide consistent, clear, and timely updates to stores regarding the status of repairs and any changes to expected completion dates. Quality control checks – Verify that all repaired items meet quality standards before being returned to the stores. Administrative management – Maintain accurate service records, job cards, and communication logs; manage related correspondence and documentation via email and internal systems. Team collaboration – Work closely with the Service Centre team of 20 staff members to ensure smooth workflow and effective problem-solving. Issue escalation – Identify and escalate recurring faults, supplier delays, or operational bottlenecks to management for resolution. Compliance & procedures – Follow all company policies, health and safety requirements, and operational procedures to ensure smooth running of the Service Centre. Occasional ad hoc duties – Support the Service Centre Manager with special projects, process improvements, or seasonal workload peaks. Desired Experience & Qualification 1–2 years’ working experience in an administrative or service environment. Strong organisational skills and attention to detail. Fully computer literate (majority of the work is done online and via email). Ability to manage strict admin controls and maintain accurate records. Ability to work well in a team within a large Service Centre environment (20 staff). Interested? This position is based in Lanseria (Johannesburg) . Living in close proximity will be ideal as working hours are from 07:00 – 16:00 , with additional overtime required from time to time. The successful candidate will be required to undergo and pass a pre-employment polygraph test to be considered.