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Johannesburg: Head of Business Excellence

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Job Description

The Head of Business Excellence will lead enterprise-wide continuous improvement and operational excellence initiatives. This critical leadership role will drive performance improvement, profitability, and customer engagement by embedding a sustainable culture of continuous improvement across the organisation. Mandate: Champion Business Excellence methodologies, Partner closely with senior leadership, and Lead cross-functional teams to identify key business drivers, prioritise strategic initiatives, and deliver measurable results. Key Responsibilities Develop, implement, and embed a Business Excellence and Continuous Improvement strategy Lead and manage enterprise-wide improvement initiatives across all departments Drive performance management through robust KPI frameworks and reporting (daily, weekly, monthly) Ensure alignment of business processes with strategic objectives Lead strategic projects and transformation initiatives Establish and maintain quality management systems and governance frameworks Build, lead, coach, and develop a high-performing Business Excellence team Partner with senior leaders to drive change and embed a culture of continuous improvement Provide training and coaching on Lean, Six Sigma, and Business Excellence methodologies Qualifications and Experience: Relevant Bachelor’s degree (Industrial Engineering, Operations, Business Management, or similar) or BSc in Statistics / Data Analytics (with operations exposure) 5 years’ experience in senior leadership role with experience business excellence, or continuous improvement Lean Six Sigma qualification (Green Belt minimum; Black Belt preferred) Proven experience in project management and change leadership Extensive senior management experience in Business Excellence, Continuous Improvement, or Operational Excellence Strong knowledge of quality management systems and performance management This role will suit a Continuous Improvement Leader or Project Manager with proven experience in large organisations with multiple stakeholders and branches. Someone who is passionate about solving problems and achieving business and operational excellence. This role is office based, in Germiston.

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How to Apply

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About Retail / wholesale Jobs in Gauteng

In Gauteng, the retail and wholesale sector is a significant contributor to the province’s economy, with many businesses operating across various industries such as clothing, homeware, electronics, and more. Typically, job seekers in this field can expect to find employment opportunities in companies that cater to diverse consumer needs, often with a strong focus on customer service and sales. Generally, roles in retail and wholesale require adaptability and flexibility, as the sector is known for its fast-paced and dynamic environment.

When it comes to salary expectations, it’s common to find broad ranges across different levels of experience and company sizes. Typically, entry-level positions in retail and wholesale can range from around R15 000 to R30 000 per annum, while more senior roles may fall within the R50 000 to R80 000 per annum bracket. However, salaries can vary significantly depending on factors such as the specific industry sector, company size, and individual performance.

Common skills for retail and wholesale roles include excellent communication and interpersonal skills, ability to work well under pressure, and basic knowledge of inventory management and stock control. Other essential skills often required in this field include technical computer skills, problem-solving abilities, and an understanding of marketing principles. Typically, a degree or diploma in business, commerce, or a related field is preferred, although not always required.

The retail and wholesale sector encompasses various industries, including the financial services sector, technology industry, manufacturing sector, and more. These sectors often employ staff across different roles, such as sales representatives, logistics coordinators, and customer service specialists. Generally, companies in these industries value employees who can adapt to changing market conditions and demonstrate a strong work ethic.

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For those interested in pursuing a career in retail or wholesale, there are various development opportunities available. Typically, on-the-job training and mentorship programs are offered to help staff gain valuable experience and skills. Many companies also invest in employee development initiatives, such as workshops, seminars, and internal training programs, to support the growth of their employees. Generally, career progression paths may involve moving into more senior roles or taking on specialized positions within a specific industry sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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