Western Cape: Dispatch Coordinator posted by Persona Staff

About the Role

Persona Staff is seeking an experienced Dispatch Coordinator to join our team in Cape Town, South Africa. As a key member of our operations team, you will be responsible for coordinating dispatch activities, managing customer queries, and ensuring seamless logistics. If you have a strong background in dispatch management and excellent communication skills, we want to hear from you.

Key Responsibilities

• Handle customer queries relating to dispatch
• Organise and communicate with bulk and local outsource deliveries
• Communicate with customers regarding orders, ETA’s and late deliveries
• Ensure documentation for transport and deliveries are completed, filed and sent for invoicing daily
• Communicate roadmap, directions and contact details with customers
• Prepare vehicle routing for bulk and local deliveries
• Prepare waybills for bulk and local outsource deliveries
• Assist customers with collections and deliveries as required
• Check stock to assist pickers and escalate discrepancies to Warehouse Supervisor
• Organise and communicate with customers for the transportation of returns and credits
• Assist with MIGO of incoming goods
• Support with picking, packing and stock counts as required
• Participate in HSE activities, housekeeping and pro-active reporting
• Participate in operation excellence and continuous improvement activities

Requirements

• Matric certificate
• 5+ years in a similar role
• ERP system experience
• Valid forklift license / driving experience
• Must be a hands on person
• Critical thinking skills and ability to work under pressure
• Excellent numeracy skills and computer literacy
• Strong time management skills
• Ability to work in a team environment and independently
• Must have good communication skills in English and Afrikaans
• Drivers license

Qualifications

• Matric certificate (required)

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.