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Cape Town: Reservationist posted by Wild Dreams Hospitality

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Job Description

This role is ideally suited to someone with excellent communication skills and proven central reservations experience, with a sales mindset and who is target-driven. 

Core Criteria:

  • Tertiary qualification in Hospitality and Tourism (preferred) 
  • 5 years of experience in a central reservations environment
  • Must be well-versed in booking systems, with a strong preference for Benson experience
  • Must be computer literate with experience using Microsoft Suite
  • Excellent communication skills
  • Must have strong time-management and organisational skills
  • Sales oriented and target-driven

Core Responsibilities:

  • Manage end-to-end reservations for a portfolio of luxury boutique lodges and retreats, from initial enquiry to confirmed booking
  • Handle high volumes of reservations enquiries via email, phone, and online channels with professionalism and efficiency
  • Utilise the reservations system to accurately create, amend, and maintain bookings and guest profiles
  • Maximise revenue through upselling, cross-selling, and conversion of enquiries, in line with sales targets and KPIs
  • Provide clear, accurate information on rates, availability, packages, policies, and lodge offerings
  • Maintain strong attention to detail to ensure accuracy of guest details, billing, and special requirements
  • Build rapport with guests and agents to deliver a personalised, luxury booking experience
  • Liaise closely with lodge teams and internal departments to ensure seamless communication and guest satisfaction
  • Track, report on, and work towards individual and team sales targets
  • Manage time effectively to prioritise tasks, meet deadlines, and maintain service standards during peak periods

This is a live-out role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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