Job Description
A software development company is looking for an experienced Account Manager to join their team.
Key deliverables
Ensure client is sufficiently enabled to maximise solution utilisation
Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
Effectively partner with the rest of the services team to ensure the overall teams success
Effectively partner with the business development manager team to ensure optimization opportunities are realized
Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
Act as the main point of contact in all matters relating to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Take inquiries and requests from customers and address their needs
Stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs
Meet regularly with other members of the team to discuss progress and find new ways to improve business
Generate progress reports to give to clients and higher-ups within the organisation
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities
Management of customer communications
Understanding of Internal Audit and Risk Management
Problem solving skills and ability to deal with potentially difficult clients
Mature individual with high level of emotional intelligence
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills
On the ball
Highly accurate
Strong communicator
Sense of humour
Accountability
Detail-orientated
Driven
Financially literate
Success-orientated
Education and qualifications
Matric certificate
Completed Business Degree / similar is highly preferable
Details of experience
Proven work experience as an Account Manager or Key Account Manager focusing on the African Market
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
What would make the candidate successful in the role?
Must have strong interpersonal skills
Be self-motivated and a collaborative team player
Should have an inherent desire to succeed and exceed the goals and targets you and the business have set
Be DRIVEN
Accuracy, leadership, results orientation, accountability, humour and Integrity
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Software Engineer Jobs in Gauteng
In Gauteng, the software engineering job market is generally strong, with high demand for skilled professionals to support the growth of various industries. Typically, software engineers in this region are in high demand, particularly in the technology and financial services sectors. As a result, career prospects for software engineers in Gauteng are often considered promising.
The salary range for software engineers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be higher in larger companies and more established industries. However, it is essential to note that actual salaries can differ significantly from these broad ranges, and individual circumstances should be taken into account. For example, entry-level software engineers may start at the lower end of the scale, while senior engineers with significant experience may earn at the upper end.
Common skills for software engineers in Gauteng typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with Agile development methodologies and version control systems like Git. Strong problem-solving skills, attention to detail, and effective communication are also highly valued. Additionally, many employers look for software engineers who have a solid understanding of data structures, algorithms, and computer systems. Other relevant skills may include cloud computing, cybersecurity, or machine learning.
Software engineers in Gauteng can be found across various industry sectors, including the technology industry, financial services sector, manufacturing sector, and more. The demand for skilled software engineers is particularly high in the tech industry, where companies are constantly looking to innovate and stay competitive. In contrast, smaller companies and startups may prioritize skills like adaptability and creativity.
Career development opportunities for software engineers in Gauteng are often plentiful. Many employers offer comprehensive training programs and mentorship schemes to help professionals develop their skills and advance in their careers. Additionally, professional certifications like those offered by the Institute of Electrical and Electronics Engineers (IEEE) or the International Association for Software Quality (IASQ) can be beneficial in demonstrating expertise and commitment to the profession.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always customize your CV and cover letter for each job application. Generic applications are often ignored.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: HR Administration Team Lead
In this role, you will lead a team responsible for accurate and compliant HR administration across the employee lifecycle. You…
View JobCape Town City Centre: Shared Service Controller
The Shared Services Controller will provide strategic and operational leadership across key financial functions, ensuring accurate transactions, effective...
View JobStellenbosch: Maintenance Worker
We are seeking a skilled and dedicated Maintenance Assistant to play a critical role in ensuring the seamless operation and…
View JobCape Town City Centre: Corporate Credit Analyst: Team Lead
This is more than a traditional credit role. Youll combine strategic oversight with hands-on credit expertise , playing a pivotal…
View JobCape Town City Centre: Paralegal â Employment & Labour Relations
Key Responsibilities Contracts & Legal Documentation Draft, review, amend, and issue employment contracts, addendums, confidentiality agreements, and sales...
View JobCenturion: E-Plan designer
We are seeking a skilled and detail-oriented EPLAN Designer to join our engineering team. The successful candidate will be responsible…
View Job
Browse Employers
Job Alerts