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Durban: Service Manager

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Job Description

About the Role

Our client operates within the automotive retail sector, part of a reputable dealer network with a strong presence in the South African market. The business focuses on delivering reliable aftersales support while maintaining manufacturer and industry standards. We are seeking an experienced Service Manager to oversee the daily operations of our service department, ensuring workflow efficiency, quality control, and customer satisfaction.

Key Responsibilities

  • Manage and oversee the daily operations of the service department
  • Lead, motivate, and develop service advisors, technicians, and support staff
  • Ensure service targets, productivity, and efficiency benchmarks are achieved
  • Monitor and control departmental costs and profitability
  • Ensure compliance with OEM standards, dealership policies, and legal requirements
  • Maintain high levels of customer satisfaction and handle escalated customer concerns
  • Oversee warranty processes and ensure accurate claim submissions
  • Ensure effective workshop planning, job allocation, and turnaround times
  • Maintain accurate service records and management reports
  • Implement and monitor quality control processes
  • Drive continuous improvement initiatives within the service department

Requirements

Relevant technical or automotive qualification

Minimum of 5 years experience in an automotive service environment

At least 3 years experience in a Service Manager or similar leadership role

Strong understanding of workshop operations, warranty processes, and OEM standards

Proficient in dealer management systems and Microsoft Office

Valid drivers licence

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Market-related salary based on experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Facilities / maintenance Jobs in eThekwini

In the eThekwini municipality, facilities and maintenance positions are an essential part of ensuring the smooth operation of public and private infrastructure, including municipal buildings, schools, hospitals, and office spaces. Generally, these roles are in high demand due to the need for constant upkeep and maintenance of critical systems and equipment. Typically, job seekers with experience in this field can expect a steady stream of employment opportunities across various sectors.

Facilities and maintenance personnel in eThekwini often earn salaries within a broad range, typically between R400 000 and R600 000 per annum, depending on their level of experience, the size of the organization they work for, and the industry sector in which they operate. For example, those with specialized skills or working for larger companies may command higher salaries. However, these figures are only a general guideline, and actual salaries can vary significantly.

Common skills required for facilities and maintenance roles include electrical and mechanical aptitude, proficiency in maintenance management software, experience with building management systems, knowledge of health and safety regulations, and excellent communication and problem-solving skills. Typically, employers look for candidates who possess a combination of technical and interpersonal abilities. In some cases, a formal qualification in a related field such as engineering or architecture may be beneficial.

Facilities and maintenance personnel can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public infrastructure projects. Often, these roles require working at heights, in confined spaces, and under pressure to meet deadlines. As a result, employers typically look for candidates who are physically fit, able to work independently, and possess strong problem-solving skills.

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Career development opportunities for facilities and maintenance personnel are plentiful, with many organizations offering training programs and promotions from within. Typically, experienced professionals can move into supervisory or management roles, or pursue specialized certifications in areas such as energy efficiency or sustainability. With dedication and hard work, it is possible to progress through the ranks and achieve senior positions in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Job Seeker Tip

Keep copies of job descriptions for positions you apply to - they're useful for interview prep.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Posted in Jobs in Durban, Jobs in Durban Area, Jobs in eThekwini

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Durban: Service Manager

Advertisement



Job Description

About the Role

Our client operates within the automotive retail sector and forms part of a reputable dealer network with a strong presence in the South African market. The business is focused on delivering reliable aftersales support while maintaining manufacturer and industry standards. They offer a structured and professional working environment with a focus on service excellence.

Key Responsibilities

  • Manage and oversee the daily operations of the service department
  • Lead, motivate, and develop service advisors, technicians, and support staff
  • Ensure service targets, productivity, and efficiency benchmarks are achieved
  • Monitor and control departmental costs and profitability
  • Ensure compliance with OEM standards, dealership policies, and legal requirements
  • Maintain high levels of customer satisfaction and handle escalated customer concerns
  • Oversee warranty processes and ensure accurate claim submissions
  • Ensure effective workshop planning, job allocation, and turnaround times
  • Maintain accurate service records and management reports
  • Implement and monitor quality control processes
  • Ensure health and safety standards are consistently applied
  • Drive continuous improvement initiatives within the service department

Requirements

Relevant technical or automotive qualification

Minimum of 5 years experience in an automotive service environment

At least 3 years experience in a Service Manager or similar leadership role

Strong understanding of workshop operations, warranty processes, and OEM standards

Proficient in dealer management systems and Microsoft Office

Valid drivers licence

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Market-related salary based on experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Facilities / maintenance Jobs in eThekwini

In the eThekwini municipality, facilities and maintenance positions are an essential part of ensuring the smooth operation of public and private infrastructure, including municipal buildings, schools, hospitals, and office spaces. Generally, these roles are in high demand due to the need for constant upkeep and maintenance of critical systems and equipment. Typically, job seekers with experience in this field can expect a steady stream of employment opportunities across various sectors.

Facilities and maintenance personnel in eThekwini often earn salaries within a broad range, typically between R400 000 and R600 000 per annum, depending on their level of experience, the size of the organization they work for, and the industry sector in which they operate. For example, those with specialized skills or working for larger companies may command higher salaries. However, these figures are only a general guideline, and actual salaries can vary significantly.

Common skills required for facilities and maintenance roles include electrical and mechanical aptitude, proficiency in maintenance management software, experience with building management systems, knowledge of health and safety regulations, and excellent communication and problem-solving skills. Typically, employers look for candidates who possess a combination of technical and interpersonal abilities. In some cases, a formal qualification in a related field such as engineering or architecture may be beneficial.

Facilities and maintenance personnel can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public infrastructure projects. Often, these roles require working at heights, in confined spaces, and under pressure to meet deadlines. As a result, employers typically look for candidates who are physically fit, able to work independently, and possess strong problem-solving skills.

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Career development opportunities for facilities and maintenance personnel are plentiful, with many organizations offering training programs and promotions from within. Typically, experienced professionals can move into supervisory or management roles, or pursue specialized certifications in areas such as energy efficiency or sustainability. With dedication and hard work, it is possible to progress through the ranks and achieve senior positions in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Durban, eThekwini


Job Seeker Tip

Keep track of all your job applications in a spreadsheet, including company names and application dates.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Share this to someone who needs a job:
Posted in Jobs in Durban, Jobs in Durban Area, Jobs in eThekwini

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