Menu Close

Cape Town City Centre: IT Support Engineer – Level 2

Advertisement



Job Description

About the Role

We are seeking an experienced IT Support Engineer – Level 2 to join our team in Cape Town City Centre. As a key member of our support team, you will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments.

Key Responsibilities

  • Respond to and resolve escalated support tickets within SLA.
  • Diagnose and troubleshoot complex hardware, software, and network problems.
  • Perform root cause analysis and implement long-term solutions.
  • Install and configure hardware, software, servers, and networking equipment.
  • Manage user accounts, permissions, and access control.
  • Perform maintenance, patching, and system updates.
  • Monitor system health using RMM tools and proactively prevent issues.
  • Provide end-user support, training, and guidance.
  • Collaborate with L1, L3, and specialist teams; escalate issues where required.
  • Maintain accurate documentation and contribute to knowledge base articles.
  • Adhere to security protocols and support SOC-driven security initiatives.
  • Mentor L1 engineers and support continual service improvement.

Requirements

  • CompTIA A certification
  • CompTIA Network+ certification
  • CompTIA Security+ certification
  • MS-102: Microsoft 365 Administrator certification
  • AZ-104: Microsoft Azure Administrator certification
  • 2–4 years’ experience in IT Support (MSP environment advantageous)

Qualifications

  • Bachelor’s degree in IT or related field

Salary & Benefits

  • Salary range to be discussed

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Cape Town: Maintenance Electrician posted by The Key Recruitment Group

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

View Job  Cape Town: Operations Manager - Electrical - Western Cape / Freestate posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Network actively - many jobs are filled through referrals before being advertised.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Centurion: Solar Site Manager posted by Network Finance

Jobs in Centurion February 13, 2026
Artisan Network Finance Technical Management Trade

We are seeking an experienced Solar Installations Site Manager to oversee the delivery of residential and/or commercial solar PV projects…

View Job  Cape Town City Centre: Site Manager
View Job

Strand: Mechanical Engineer (HVAC) posted by Merand Corbett & Associates

Jobs in South Africa February 13, 2026
Civil Engineering Merand Corbett & Associates

Key Responsibilities:Proficient in Air Conditioning, heat load and ventilation calculations.Proficient in Wet Services pipe sizing, drainage design and hot...

View Job

Western Cape: Senior Software Developer posted by Persona Staff

Jobs in South Africa February 13, 2026
Automotive Technician Persona Staff

REQUIREMENTMatric is essential.Software Development/Engineering Certification, Diploma or Degree.3+ Years of experience with C# (.NET Framework and .NET...

View Job

Western Cape: Machinist Woodwork: Equipment (Bespoke carpentry) posted by Network Finance

Jobs in South Africa February 13, 2026
Artisan Network Finance Technical Management Trade

Operate all machines specified in the machine list belowClean and maintain all machines within the premisesSolely responsible to operate our…

View Job

Somerset West: Project Engineer posted by Merand Corbett & Associates

Jobs in Somerset West February 13, 2026
Civil Engineering Merand Corbett & Associates

Key ResponsibilitiesDevelop 2D CAD layouts and concept equipment designsTranslate client requirements into clear technical scope and specificationsSupport...

View Job

Western Cape: Support and Services Administrator posted by Persona Staff

Jobs in South Africa February 13, 2026
Automotive Technician Persona Staff

REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area

Cape Town City Centre: IT Support Engineer – Level 2

Advertisement



Job Description

About the Role

We are seeking an experienced IT Support Engineer – Level 2 to join our team in Cape Town City Centre. As a key member of our support team, you will be responsible for providing high-quality technical support across client environments, acting as an escalation point for L1 engineers, and ensuring timely resolution of complex technical issues.

Key Responsibilities

  • Respond to and resolve escalated support tickets within SLA.
  • Diagnose and troubleshoot complex hardware, software, and network problems.
  • Perform root cause analysis and implement long-term solutions.
  • Install and configure hardware, software, servers, and networking equipment.
  • Manage user accounts, permissions, and access control.
  • Perform maintenance, patching, and system updates.
  • Monitor system health using RMM tools and proactively prevent issues.
  • Provide end-user support, training, and guidance.
  • Collaborate with L1, L3, and specialist teams; escalate issues where required.
  • Maintain accurate documentation and contribute to knowledge base articles.
  • Adhere to security protocols and support SOC-driven security initiatives.
  • Mentor L1 engineers and support continual service improvement.

Requirements

  • CompTIA A certification
  • CompTIA Network certification
  • CompTIA Security certification
  • MS-102: Microsoft 365 Administrator certification
  • AZ-104: Microsoft Azure Administrator certification
  • 2–4 years’ experience in IT Support (MSP environment advantageous)
  • Strong experience with Microsoft 365, Azure, AD, and networking

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

No salary information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Mbombela: Fibre Optics Splicing Technician

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

View Job  Cape Town City Centre: IT SecOps Delivery Manager


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Send a thank-you email within 24 hours after your interview.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Centurion: Solar Site Manager posted by Network Finance

Jobs in Centurion February 13, 2026
Artisan Network Finance Technical Management Trade

We are seeking an experienced Solar Installations Site Manager to oversee the delivery of residential and/or commercial solar PV projects…

View Job  Somerset West: Business Analyst / BI Manager
View Job

Strand: Mechanical Engineer (HVAC) posted by Merand Corbett & Associates

Jobs in South Africa February 13, 2026
Civil Engineering Merand Corbett & Associates

Key Responsibilities:Proficient in Air Conditioning, heat load and ventilation calculations.Proficient in Wet Services pipe sizing, drainage design and hot...

View Job

Western Cape: Senior Software Developer posted by Persona Staff

Jobs in South Africa February 13, 2026
Automotive Technician Persona Staff

REQUIREMENTMatric is essential.Software Development/Engineering Certification, Diploma or Degree.3+ Years of experience with C# (.NET Framework and .NET...

View Job

Western Cape: Machinist Woodwork: Equipment (Bespoke carpentry) posted by Network Finance

Jobs in South Africa February 13, 2026
Artisan Network Finance Technical Management Trade

Operate all machines specified in the machine list belowClean and maintain all machines within the premisesSolely responsible to operate our…

View Job

Somerset West: Project Engineer posted by Merand Corbett & Associates

Jobs in Somerset West February 13, 2026
Civil Engineering Merand Corbett & Associates

Key ResponsibilitiesDevelop 2D CAD layouts and concept equipment designsTranslate client requirements into clear technical scope and specificationsSupport...

View Job

Western Cape: Support and Services Administrator posted by Persona Staff

Jobs in South Africa February 13, 2026
Automotive Technician Persona Staff

REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area