Job Description
Key Responsibilities
- Respond to all incoming technical support queries (calls, live chat, and email) within defined timeframes and quality standards.
- Maintain a high standard of professional and clear communication with clients.
- Provide specialised technical support relating to applications, software, and firmware.
- Maintain expert-level product knowledge, including installation specifications and system applications.
- Stay up to date with software and firmware developments, upgrades, and enhancements.
- Assist customers and internal teams in understanding system functionalities and version benefits.
- Collaborate with Quality and R&D teams to test new software and firmware releases, identifying and documenting bugs for escalation.
- Contribute to maintaining and improving the technical knowledge base.
- Support training initiatives, exhibitions, site visits, product testing, and ad-hoc technical projects.
- Coach and mentor internal technical support staff to strengthen technical capability.
- Ensure consistent adherence to defined customer service standards and drive positive customer experiences.
Required Qualifications & Experience
Qualifications:
- Matric / Grade 12
- Valid driver’s licence
Experience (Minimum 2 years):
- Customer service experience
- Technical background (electronics, electrical systems, gate automation, or related technical products)
- Proven troubleshooting experience
- Strong written and verbal communication skills in English
- Ability to explain complex technical concepts to non-technical customers
- Computer literacy and familiarity with support systems
Please note that only suitable candidates will be contacted.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Gauteng
Engineering management positions are an integral part of various industries in Gauteng, South Africa, typically encompassing a blend of technical expertise and leadership skills. Generally, these roles involve overseeing the development, implementation, and maintenance of engineering projects, often within companies operating in sectors such as technology, manufacturing, or financial services. In this context, job seekers with experience in engineering management can expect to find diverse opportunities that cater to their skill sets.
Typically, salaries for engineering management positions in Gauteng fall within broad ranges, generally starting from around R800 000 to R1.2 million per annum, depending on factors such as the candidate’s level of experience, the company size and industry sector. However, it is essential to note that actual salaries can vary significantly based on these factors, and job seekers should research specific companies and roles to understand more accurate salary expectations.
Common skills for engineering management positions in Gauteng often include strong technical knowledge, particularly in areas like mechanical, electrical, or civil engineering; leadership and project management expertise; excellent communication and interpersonal skills; experience with lean manufacturing principles or other process improvement methodologies; proficiency in design software such as Autodesk or SolidWorks; and a solid understanding of regulatory requirements and industry standards. Additionally, many engineers in these roles also possess experience with business operations, finance, or supply chain management.
Various industries commonly employ engineering managers, including the technology industry, financial services sector, manufacturing sector, and mining industry. Job seekers who have experience working in these sectors often find themselves well-positioned for such roles. In terms of career development, many engineers in this field choose to move into senior leadership positions or assume more strategic roles within their organisations. Others may pursue further education and training to specialise in specific areas like engineering management or supply chain management, while still others might opt for entrepreneurship or start-ups.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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