Job Description
Cape Town – Western Cape – South Africa
- Customer Support & Guidance Provide exceptional customer support, guiding merchants and users through payment processes.
- Monitor & Investigate Transactions Search payments, track movements, and resolve issues.
- Merchant Support & Guidance Help businesses navigate their dashboards, understand payment flows, and handle queries.
- Analyze & Solve Issues Dive deep into transaction trends, identify problems, and recommend solutions.
- Optimize Payment Operations Adjust, enable, or disable payment channels when needed.
- Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
- Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.
- Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
- Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
- Willing to work Afternoon / Night Shift: –
- Morning Shift: 7:00 AM 3:00 PM or 4:00 PM
- Afternoon / Night Shift: 3:00 PM or 4:00 PM 12:00 AM
- Weekend Shifts: 8:00 AM 5:00 PM (on rotation, not every weekend)
- A sharp analytical mindset you love spotting patterns and solving problems.
- Excellent communication skills you can break down complex issues for merchants and teams.
- Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
- Tech-savvy & Computer Literate Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
- Fluent in English Strong verbal and written communication skills.
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