Gauteng: Cross-Border Operations Manager posted by Primeserv Denverdraft

• The Cross-Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs.
• He/she is required to deliver (in partnership with the wider business teams) an outstanding ‘Customer Experience’.
• He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved.
• Available on weekends to sort out any operational issues that may arise.

Key Responsibilities:

• Operational planning and management of movements into and out of Southern Africa.
• Strong understanding of border documentation requirements and processes.
• Process orientated – vehicle and document checklists, border documents, border post processes etc.
• Accurate costing of all aspects of cross-border department.
• Strong understanding of all relevant border posts and customs conditions, rules and border fees.
• Nurture strong relationships with suppliers and officials at all border posts.
• Driver management in conjunction with fleet controllers.
• Fuel consumption management.
• Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs.
• Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures.
• Responsible for the development of the operational team by optimising the skills of the existing team.
• Identify training requirements and create training needs analysis for all team members.
• To have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business.
• Successfully managing peak periods.
• Continuous identification and implementation of operational best practice through interaction with the wider team.
• Identifying and highlighting opportunities for services and process improvements.
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
• Excellent leadership, people management, communication and influencing skills.
• Strong commercial understanding and accountability for profit targets.
• Setting and reviewing quality performance standards.
• Proactively maintains regular engagement with key internal and external clients and stakeholders.
• Client liaison.
• Incident and accident investigations

Daily Tasks:

• Planning, coordinating, and monitoring the movement of the cross-border deliveries.
• Coordinate the use of automated and computerized systems.
• Responding to and dealing with customer communication via email and telephone.
• Keeping control systems up to date.
• Weekly forecasts for cash requirements.
• Constant review of current processes to mitigate risk.
• Planning future capacity requirements.
• Producing reports and statistics on a daily, weekly and monthly basis.
• Briefing team leaders/supervisors on a daily basis.
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Daily interaction with the general manager to ensure all planning is done.

Qualifications and Skills:

• Relevant logistics degree/diploma.
• Minimum 5 years’ experience as a manager of a cross-border or transport operations environment.
• Experience with Korridor would be beneficial.
• Code 8 Drivers license with own reliable transport.
• Thorough knowledge of costing and budgeting.
• Thorough knowledge of all cross-border processes, procedures and customs compliance.
• Strong understand of all relevant border fees and requirements.
• IR and HR practices.
• Disciplinary enquiries.

Abilities:

• Computer literate.
• Advanced Excel skills.
• Manage staff and enforce discipline.
• Communicate well on all levels from general workers to directors.
• Good self-discipline.
• Good housekeeping principles.
• Must be able to plan and organize well.
• Willing to travel when required.

Please consider your application as unsuccessful should you not be contacted within 2 weeks from the initial date of advertisement.