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Cape Town: Reservations Administrator posted by Pepperclub Hotel & Spa

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Job Description

About the Role

Pepperclub Hotel & Spa is seeking a structured and detail-driven Reservations Administrator to strengthen our reservations function through disciplined administration, accurate payment processing, and consistent service delivery.

Key Responsibilities

  • Monitor and respond to reservations email and WhatsApp communication within agreed turnaround times.
  • Maintain accurate guest profiles, tracing, and system integrity on Opera PMS.
  • Process and post payments including UDD, Paybill, EFT and card transactions.
  • Proactively follow up on outstanding payments and allocate vouchers correctly.
  • Manage no-shows and 6PM reporting with attention to financial accuracy.
  • Process refunds and future-use credits in accordance with company controls.
  • Prepare and submit complete and accurate documentation to Accounts.
  • Coordinate transfers and administrative guest arrangements efficiently.
  • Maintain clear communication with Front Office, Revenue, and Finance to ensure service excellence.

Requirements

  • Grade 12 qualification.
  • 2 to 3 years experience in hotel reservations within a 4 or 5 star property.
  • Working knowledge of Opera PMS.
  • Experience handling payment processing in a hotel environment.
  • Strong administrative and organisational skills.
  • Clear written and verbal communication skills.
  • Proficiency in Microsoft Office.

Qualifications

(None mentioned)

Salary & Benefits

(None mentioned)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

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Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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