Job Description
About the Role
Our Client is seeking a Broker Support Office Assistant to join their team in Faerie Glen. The successful candidate will be responsible for providing administrative support to the regional office in Gauteng, liaising with in-house consultants, Medical schemes, and other product suppliers and services.
Key Responsibilities
- Building and maintaining good relationships with all stakeholders
- Receiving, checking, and submitting of Medical Scheme applications, GAP cover applications &/or all applications of product suppliers
- Confirmation of application received and submitted to client & consultant
- Feedback received from product supplier to client & consultant
- Follow-up on outstanding information & documentation on all applications for all product suppliers
- Follow-up on all feedback received
- Follow-up on GAP certificates received, send to client & consultant & maintaining records
- Submitting documents of changes in membership status to product suppliers
- Submitting documents of finalising an application to product suppliers
- Receiving, submitting and confirming of broker appointments received
- Receiving, submitting of claims and claim queries via Telephonic / e-mail / fax related services
- Receiving, submitting of chronic applications
- Follow-up & feedback on all claims & chronic submissions to client & consultant
- Benefit confirmation via telephonic / e-mail / fax related services
- Membership status confirmation via Telephonic / e-mail / fax related services
- Authorisation assistance
- Forwarding Membership Enquiries to product suppliers (e.g. requesting membership certificates / Tax certificates / new membership card) and provide feedback to client & consultant.
- Maintaining records and statistics re administration service rendered (e.g. # of applications, faxes, e-mail enquiries, etc.) on Atwork system & Pansol
- Maintaining & updating the consultant book and supplying this to consultant on a weekly basis
- Keeping record of all client Complaints, the escalation and resolving thereof.
- Walk-In Centre related services
- Receiving of queries regarding Gap Cover and non-payment of claims etc.
- Product suppliers rejection list supply to consultant for follow-up
- Product suppliers cancellation list supply to consultant for follow-up
- Maintaining spread-sheet of other schemes member admission
- General Office Duties
Requirements
- Grade 12
- Tertiary Qualification (diploma)
- 3 years experience in a similar role
- Administration experience
- English and Afrikaans speaking a must
- Medical Aid Scheme knowledge is a must (know the Medical Schemes Act)
- Knowledge to interpret scheme rules and administration processes
Salary & Benefits
R7500.00 per month
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in South Africa
In the realm of finance and accounting in South Africa, industry trends indicate a strong demand for professionals with expertise in financial management, analysis, and planning. Typically, roles in this sector involve supporting the financial performance of an organization, ensuring compliance with regulatory requirements, and providing strategic advice to senior management. Generally, career prospects are promising, particularly for those with advanced qualifications or relevant work experience.
Salaries for finance and accounting professionals in South Africa can vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R350 000 per annum range, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are broad and can fluctuate based on market conditions, company needs, and individual performance.
Common skills required for finance and accounting professionals in South Africa include proficiency in financial software such as SAP, Microsoft Excel, and accounting systems; analytical and problem-solving abilities; strong communication and interpersonal skills; attention to detail and organizational prowess. Other essential skills may include knowledge of tax laws and regulations, financial modeling, and data analysis.
The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ finance and accounting professionals in South Africa. Financial services companies often require professionals with expertise in financial planning, risk management, and compliance. The technology industry demands professionals with experience in software implementation, cost analysis, and IT project management. Manufacturing sectors typically need accountants with knowledge of inventory management, supply chain optimization, and production planning.
Career development opportunities for finance and accounting professionals in South Africa are generally good, with many companies investing in training and development programs to enhance their employees’ skills. Typically, career progression involves moving into senior roles, such as financial manager, controller, or chief financial officer, where professionals can take on more strategic responsibilities and contribute to the organization’s growth and success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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